Consepcion Molina
Plainfield,IN
Summary
Bilingual Customer Representative with a strong track record in addressing medical inquiries and managing information flow. Experienced in utilizing CRM systems for prompt and accurate customer support. Focused on effective communication and meticulous data entry to drive efficiency.
Overview
5
5
years of professional experience
Work History
Bilingual Call Center Representative
Rose International
Plainfield, IN
09.2025 - Current
- Managed inbound medical customer calls, addressing inquiries and providing accurate information to enhance customer understanding.
- Assisted clients in comprehending insurance benefits and coverage options, ensuring clarity for informed decision-making.
- Processed Medicaid medical information and insurance claims to streamline claim resolutions.
- Ensured compliance with HIPAA regulations to maintain patient confidentiality.
Bilingual Customer Care
Sutherland
Plainfield, IN
04.2025 - 08.2025
- Managed inbound customer calls, resolving inquiries to elevate customer experience.
- Tracked issue resolution process, ensuring timely follow-up to boost customer satisfaction.
- Updated customer profiles to ensure current information availability.
- Documented interactions in company CRM system for accurate record-keeping.
Bilingual Intake Representative
Sedgwick
Indianapolis, IN
08.2023 - 05.2024
- Responded to inbound customer calls and emails promptly, addressing inquiries and resolving issues to ensure customer satisfaction
- Utilize the company's CRM system to document customer interactions, update customer profiles, and track issue resolution
- Demonstrated empathy and patience with upset customers, diffusing tense situations and transforming negative interactions into positive experiences
Secretary
D&L Construction
Indianapolis, IN
01.2023 - 07.2023
- Assisted clients with inquiries, providing timely support and resolving conflicts to maintain positive relationships while scheduling appointments for efficient service delivery.
- Assisted customers with special needs, scheduled appointments, and organized client files daily to ensure streamlined operations.
Assistant Manager
Carrols Corporation
Indianapolis, IN
01.2021 - 06.2022
- Developed and delivered training program that improved customer service standards.
- Managed assembly procedures to ensure high-quality presentation and customer service.
- Utilized computer software to input and analyze extensive data sets, enhancing operational accuracy.
Skills
- Google Suite and Microsoft Office
- Bilingual communication
- CRM software proficiency
- Reporting and documentation
- Claims processing
- Data entry accuracy
Languages
- English (Native)
- Spanish (Native)
Timeline
Bilingual Call Center Representative
Rose International
09.2025 - Current
Bilingual Customer Care
Sutherland
04.2025 - 08.2025
Bilingual Intake Representative
Sedgwick
08.2023 - 05.2024
Secretary
D&L Construction
01.2023 - 07.2023
Assistant Manager
Carrols Corporation
01.2021 - 06.2022