Constance Edwards
Highlands,TX
Summary
Accomplished General Manager with a proven track record at Denny's Restaurant, enhancing operational efficiency and team performance. Expert in inventory control and fostering a positive work environment, I significantly reduced staff turnover and drove business growth. Skilled in conflict resolution and customer engagement, my leadership ensures excellence in service and profitability.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Cracker Barrel
Conroe, TX
05.2023 - 11.2024
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Restaurant Manager
Olive Garden Restaurant
Spring, TX
02.2022 - 05.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
General Manager
Dennys Restaraunt
Magnolia, TX
03.2016 - 02.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Restaurant Manager
Dennys Restaurant
Houston, TX
04.2011 - 03.2016
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
Education
Associate Of Applied Business -
Northeast Community College
06.2007
Diploma -
Willis High School
Willis, TX05.2004
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Conflict resolution techniques
- Kitchen equipment operation and maintenance
- Full service restaurant background
Timeline
Restaurant Manager
Cracker Barrel
05.2023 - 11.2024
Restaurant Manager
Olive Garden Restaurant
02.2022 - 05.2023
General Manager
Dennys Restaraunt
03.2016 - 02.2022
Restaurant Manager
Dennys Restaurant
04.2011 - 03.2016
Associate Of Applied Business -
Northeast Community College
Diploma -
Willis High School