Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Constance Glass

Jonesboro,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Doorkeeper

Georgia State Senate
01.2018 - Current

Doorkeepers are temporary employees and hired each year to serve during the session only. Individuals who have served as a doorkeeper during the previous session may be invited to return for a subsequent session. Doorkeepers assist the Sergeant at Arms in maintaining order and decorum in the Senate Chamber, in the Senate Anterooms and in the Senate Gallery. Doorkeepers perform a variety of other tasks in support of the Senate and its members. Doorkeepers come into contact with a wide range of people including legislators, staff, the press, lobbyists, advocacy groups and the general public. As a representative of the Senate, Doorkeepers are expected to maintain a pleasant but firm demeanor and show respect for everyone. Doorkeepers perform an important security function by allowing only authorized person onto the floor of the Senate Chamber during session.

Gate Clerk/Security Officer

Coca-Cola United
04.2014 - 01.2018
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Reported suspicious activities and persons to law enforcement.

Security Officer

The Guardian Protective Services
01.2013 - 11.2014
  • Responded quickly to emergency situations to assess and deflect issues.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Checked and verified photo identification prior to granting facility access.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

Education

Associate of Science - IT Computer Technology

Dutchess Community College
Poughkeepsie, NY

Skills

  • Exceptional Communication
  • Creative problem solver
  • Strong client relations
  • Multi line phone talent
  • Data Entry
  • Administrative Duties
  • Data Communications

Affiliations

  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • American Marketing Association

Timeline

Doorkeeper

Georgia State Senate
01.2018 - Current

Gate Clerk/Security Officer

Coca-Cola United
04.2014 - 01.2018

Security Officer

The Guardian Protective Services
01.2013 - 11.2014

Associate of Science - IT Computer Technology

Dutchess Community College
Constance Glass