Summary
Overview
Work History
Education
Skills
Timeline
Generic

Constance Grant

Saginaw,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Motivated Customer Service Representative with over 10 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Sr. Detail Assistant

JCPenney
Haslet, TX
08.2020 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Created and maintained detailed database to develop promotional sales.

Warehouse Associate

WalMart Distribution Center
Fort Worth, TX
03.2020 - 08.2020
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Performed inventory control, such as counting and stocking merchandise.
  • Checked packages and merchandise for damage and notified vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Child Nutrition Specialist

EMS-ISD
Saginaw, TX
09.2015 - 04.2020
  • Inspected meals served for conformance to prescribed diets, palatability and appearance.
  • Assisted children in finding appropriate seating upon entrance to cafeteria.
  • Performed height and weight measurements to obtain medical data needed to assess nutrition risk.
  • Developed and implemented action plans to improve nutrition deficiencies and excesses.
  • Assessed nutritional needs of participants to provide individual and family nutrition education.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.

Education

No Degree - Business Administration And Management

ITT-Tech
Arlington, TX

Skills

  • Collaboration
  • Customer Service
  • Self-motivated professional
  • Microsoft Office
  • Good listening skills
  • Decision Making
  • Data Entry
  • Responsible
  • Conflict Resolution
  • Organization and Time Management
  • Leadership

Timeline

Sr. Detail Assistant

JCPenney
08.2020 - Current

Warehouse Associate

WalMart Distribution Center
03.2020 - 08.2020

Child Nutrition Specialist

EMS-ISD
09.2015 - 04.2020

No Degree - Business Administration And Management

ITT-Tech
Constance Grant