Constance Johnson
Lewisville,TX
Summary
Dynamic Sales Manager with a proven track record at Royal Goddess Glow, enhancing client satisfaction and boosting sales through strategic leadership and relationship building. Excelled in staff management and sales team training, achieving high retention rates and performance improvements. Skilled in navigating high-stress customer interactions, ensuring loyalty and repeat business.
Overview
6
6
years of professional experience
Work History
Sales Manager
Royal Goddess Glow
09.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Sale hair and hair products
Delivery Driver
Uber Eats
06.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
Returns Processor
Amazon
05.2022 - 12.2023
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
Customer Service Representative
Market Street
04.2018 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Ring up items on the cash register
- Clean and stock
Education
Diploma - High School
Justin F Jimball
Dallas Tx06.2005
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
Timeline
Sales Manager
Royal Goddess Glow
09.2024 - Current
Delivery Driver
Uber Eats
06.2024 - Current
Returns Processor
Amazon
05.2022 - 12.2023
Customer Service Representative
Market Street
04.2018 - 04.2022
Diploma - High School
Justin F Jimball
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