CONSTANCE Keaton-Lovett
West Palm Beach
Summary
Dedicated Case Manager with over a decade of experience in human services, specializing in substance abuse and mental health. Expertise in conducting assessments, developing personalized service plans, and advocating for clients to secure stable housing and access to community resources.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Case Manager
Community Partners of South Florida
West Palm Beach
08.2023 - Current
- Conduct client intake assessments and determine housing needs, barriers, and eligibility for programs.
- Develop individualized housing and service plans with measurable goals.
- Assist clients in locating affordable housing, completing applications, and securing leases.
- Coordinate move-in assistance, including referrals for deposits, utilities, furniture, and other resources.
- Provide ongoing case management and monitor clients' progress toward housing stability.
- Connect clients with community resources such as employment services, healthcare, mental health treatment, substance use programs, transportation, and financial assistance.
- Advocate for clients with landlords, property managers, housing authorities, and service providers.
- Intervene in housing crises to prevent eviction or homelessness.
Advocate Housing Case Manager
Gulfstream Goodwill
West Palm Beach
2020 - 2023
- Met with participants to assess interests, work history, and goals; completed SPDATs and collaborated with participants to establish individualized housing goals.
- Develop individualized housing plans that assist guests in identifying permanent housing options in the community.
- Assess participants’ barriers to housing and support individuals in identifying strategies to overcome barriers.
- Provide participants with housing support; and serve as a liaison between program providers, direct care staff, and other support providers. Provide crisis intervention and advocacy, assessments, and information gathering and sharing with staff.
- Provided targeted resources and referrals to support participants in achieving their housing plans.
- Receive and review intake information for new participants for the Lewis Center Annex Shelter.
- Researched community agencies and organizations serving individuals experiencing homelessness, identifying available programs, support groups, and services.
Licensing Specialist/Support Worker
Place of Hope
Palm Beach Gardens
01.2019 - 01.2020
- Implement and follow all program policies.
- Manage assigned families and children, program and clinical policies, procedures, rules, regulations, standards, and operating protocol are in compliance with organization and DCF regulations at all times.
- Meet all pertinent contractual requirements.
- Assess homes for compliance with all required standards.
- Evaluate needs of children and families on an ongoing basis.
- Attend in-service workshops and training programs to meet DCF requirements.
- Responsible for meeting and ensuring all physical needs, medical needs, mental health needs, and any other areas of growth and concern of clients.
- Track all clients for services provided.
- Provide guidance and recommendations to foster families.
Case Manager
Children Home Society
West Palm Beach
01.2018 - 01.2019
- Assessing child and family needs to create referrals and linkages to services such as subsidy and medical coverage.
- Facilitate removal and placement of children into safe and stable care while also supporting the families and caregivers during the process.
- Develop and maintain quality case and program written documentation that reflects client progress and also meets CHS, funders, and Department of Children and Family requirements.
- Travel to conduct home visits to access children's living environments and provide recommendations to their families and caregivers in a supportive manner.
- Testify at court by providing client case status reports and recommendations regarding reunification, termination of parental rights or other permanency plans.
- Build relationships with CHS team members and community partners in order to help facilitate discussions and meetings regarding case needs and recommendations.
- Provide on call support required as scheduled.
Case Manager
Unity Behavioral Health
North Palm Beach
01.2017 - 08.2017
- Provided patient care and addressed any pending legal issues while in treatment.
- Communicated regularly with residents and their families about plans of care and other treatment protocols.
- Consulted with residents regarding any questions about their care, treatment plans, illness progression and all other issues so they feel safe and secure in our care.
- Arranged referrals both to and from our facility and coordinate discharge plan upon completion of program for patient.
Medical Secretary
Medical Specialists of the PB Internal Medicine
Boynton Beach
01.2016 - 01.2017
- Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays.
- Verified patient appointments and scheduled appointments with secondary care providers.
- Upload/scan medical files into patients' charts and download medical dictations.
Behavioral Health Technician/Shift Leader
Mandala Healing Center
WPB
01.2016 - 01.2017
- Monitored clients during activities, ensuring a safe and sober environment for recovery.
- Conducted and analyzed random drug/alcohol tests for clients, supporting compliance and treatment objectives.
- Coordinated medication schedules for clients and participated in group meetings to enhance treatment support.
- Transported clients to outside scheduled recovery meetings.
Patient Care Coordinator
Palm Beaches Neurology
West Palm Beach
01.2007 - 01.2016
- Scheduled patient appointments for six providers, and maintained a schedule for all six providers.
- Obtained insurance referral documentations for Insurance verification.
- Provided training for new hire within the department.
Patient Accounts Representative
Kelson Billing
Fort Lauderdale
01.2005 - 01.2007
- Worked all open charges from 30-90 days A/R report.
- Monitored collection accounts Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
Education
Bachelor's Degree - Psychology
South University
Royal Palm Beach, FLSkills
- Case Charting
- Need Assessments
- Kipu & Tier
- Customer Service
- Time Management
- Organizational Skills
- Detail-oriented
- Critical Thinking
- Problem Solver
- Microsoft Office Suite
- Communication
- Leadership
- Active listening
Certification
- CPR Certified
Timeline
Case Manager
Community Partners of South Florida
08.2023 - Current
Licensing Specialist/Support Worker
Place of Hope
01.2019 - 01.2020
Case Manager
Children Home Society
01.2018 - 01.2019
Case Manager
Unity Behavioral Health
01.2017 - 08.2017
Medical Secretary
Medical Specialists of the PB Internal Medicine
01.2016 - 01.2017
Behavioral Health Technician/Shift Leader
Mandala Healing Center
01.2016 - 01.2017
Patient Care Coordinator
Palm Beaches Neurology
01.2007 - 01.2016
Patient Accounts Representative
Kelson Billing
01.2005 - 01.2007
Advocate Housing Case Manager
Gulfstream Goodwill
2020 - 2023
Bachelor's Degree - Psychology
South University