Summary
Overview
Work History
Education
Skills
Timeline
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CONSTANCE LOCKLIN

Fortuna

Summary

Compassionate person with experience working in a variety of roles involving interactions with the public. Talent for building relationships with individuals, identifying their strengths and barriers, and working with them towards their goals. Very knowledgeable about different resources available in the area, and a fast learner eager to continue working in the field of social services.

Overview

13
13
years of professional experience

Work History

Job Skills Training Crew Leader

City of Eureka Uplift
03.2024 - Current
  • Leads groups of 8 and works alongside UPLIFT Eureka Job Skills Training Program participants performing city beautification projects and vocational trainings
  • Responsible for maintaining appropriate safety practices including but not limited to the use of PPE(Personal Protective Equipment) & managing hazardous materials
  • Establishes and maintains positive, productive working relationships with participants
  • And provides ongoing feedback and guidance
  • Works one-on-one with program participants to develop customized employment plans, identifying career goals, skill gaps, and training needs
  • Assists participants in resume writing, interview preparation, and job search strategies
  • Maintains accurate records of participants' attendance and progress
  • Conducts program orientations for new participants, providing an overview of program expectations, resources, and support services available to them
  • Connects participants with resources related to employment including housing assistance, public benefits, health care, and other community resources available

Customer Accounts Manager

Aaron’s
01.2021 - 01.2023
  • Handling all customer accounts for new and existing customers
  • Working with customers to create payment plans and handle late payments
  • Handling outsourcing to other companies for product repair needs
  • Answering phones and directing calls to the proper staff

Delivery Driver

Instacart Shopper/ Door Dash
01.2020 - 01.2023
  • Ensuring the timely delivery of orders to ensure customer satisfaction
  • Utilizing time management skills to support delivery schedules
  • Maintaining policy for company safety and sanitary standards
  • Checking to ensure orders are correct and have correct address on file for the customer

Cage Cashier

Silver Slipper
01.2017 - 01.2018
  • Greeting customers with a smile
  • Changing casino tickets and table chips into cash for each customer
  • Answering questions related to money, table games, machines, and different dining facilities
  • Keeping money in proper order and ensuring all money is facing the same way
  • Counting down money drawer each night to ensure accurate numbers

Cage Cashier / Table Games Dealer

Bear River Casino Hotel
01.2012 - 01.2017
  • Changing all cash into table games chips to play
  • Ensuring all bets are placed on the betting spot before dealing out any cards
  • Properly shuffling cards in a shuffle machine or hand shuffle before dealing out any cards
  • Taking all losing bets before taking chips and paying out winning bets to ensure everything is done properly
  • Being watchful for customers under the influence and letting the appropriate staff know
  • Speaking with upset customers in a professional manner

Education

High School Diploma -

Long Beach Senior High School
Long Beach, MS
05.2005

Skills

  • Interpersonal skills
  • Microsoft 365
  • Knowledge of local social services and resources
  • Responsible and thorough
  • Positive Attitude
  • De-escalation skills

Timeline

Job Skills Training Crew Leader

City of Eureka Uplift
03.2024 - Current

Customer Accounts Manager

Aaron’s
01.2021 - 01.2023

Delivery Driver

Instacart Shopper/ Door Dash
01.2020 - 01.2023

Cage Cashier

Silver Slipper
01.2017 - 01.2018

Cage Cashier / Table Games Dealer

Bear River Casino Hotel
01.2012 - 01.2017

High School Diploma -

Long Beach Senior High School

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CONSTANCE LOCKLIN