Summary
Overview
Work History
Education
Skills
Timeline
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Constance Matia

Lexington,KY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dynamic customer service skills. Known for excellent customer relations and welcoming attitude.

Overview

23
23
years of professional experience

Work History

Flight Attendant

United Airlines
06.2000 - 09.2023
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Education

English Education

Cleveland State University
Cleveland, OH

Science

Cuyahoga Community College
Cleveland, OH

Skills

  • Guest Services
  • Team Oversight
  • Safety Procedures
  • Issue Resolution
  • Verbal and Written Communication
  • Public Interaction
  • Conflict Resolution Techniques
  • Medical Emergency Response
  • Interpersonal Communications
  • Customer Needs Assessments

Timeline

Flight Attendant

United Airlines
06.2000 - 09.2023

English Education

Cleveland State University

Science

Cuyahoga Community College
Constance Matia