Constance Norma Orama
Dallas,TX
Summary
Dedicated professional with a commitment to enhancing client relationships through comprehensive training and development. Proven ability to engage with diverse populations and foster a collaborative work environment. Focused on leveraging skills to drive company success and improve client satisfaction.
Overview
31
31
years of professional experience
Work History
Product Support Associate II
Thomson Reuters
01.2018 - 10.2024
- Engaged daily with tax practitioners from major accounting firms and corporations globally.
- Provided software usage support by addressing user inquiries effectively.
- Troubleshot technical issues to enhance user experience and efficiency.
- Collaborated with senior staff members to resolve complex issues promptly.
- Delivered assistance via phone and online chat to ensure timely support for tax practitioners.
- Troubleshot complex issues through systematic analysis of symptoms, resulting in efficient problem resolution for clients experiencing difficulties with products or services offered by the company.
VP Support Bilingual Customer service
Arbonne International
01.2011 - 01.2017
- Managed communication with Consultants and Clients regarding orders and returns.
- Answered emails and handled hold and wait reports as necessary.
- Assisted Consultants with inquiries related to Accounts, Stats, and Host rewards program.
- Provided solutions for Customer Service agents regarding Consultant order issues.
- Supported Spanish-speaking Consultants with business needs and order-related inquiries.
- Facilitated closure and replacement of returned items to maintain inventory accuracy.
- Processed orders on hold due to credit card issues to ensure timely fulfillment.
- Offered online assistance via chat to enhance customer support experience.
Bi-lingual Collateral Protection Specialist
CUNA Mutual Group
03.2006 - 03.2010
- Supervised 12 to 14 employees, ensuring high performance and service standards.
- Handled escalated calls to resolve complex customer issues effectively.
- Answered inquiries from Credit Unions and members, providing timely assistance.
- Validated insurance for homes and vehicles through phone, website, and faxes.
- Conducted training sessions for new hires to enhance team capabilities.
- Streamlined communication between team members by utilizing efficient reporting methods that facilitated prompt action when necessary.
Office Manager
Home Cleaning Centers of America
01.2006 - 05.2006
- Provided bilingual customer service to enhance client satisfaction.
- Established daily crew schedules and submitted reports on payments.
- Confirmed appointments for following day to ensure operational efficiency.
- Collected payments to maintain accurate financial records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Appointment Specialist
Sears Home improvement product
01.2005 - 01.2006
- Achieved daily calling quotas to enhance outreach efforts.
- Scheduled and confirmed appointments to optimize client engagement.
- Collaborated with district Market Coordinator to fulfill all service requests efficiently.
- Developed strong relationships with clients to ensure loyalty and repeat business.
Reservations Agent
American Airlines
01.2000 - 02.2004
- Provided bilingual customer service to enhance client satisfaction.
- Facilitated reservations using credit cards and advantage mileage rewards.
- Assisted with ticket upgrades and monitored lost luggage status.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Teacher Assistant
Burnet Elementary School
08.1993 - 08.2000
- Provided bilingual customer service to enhance communication and support.
- Instructed students from pre-kindergarten to third grade in computer basics.
- Facilitated reading and math learning through computer applications.
- Taught typing skills to third-grade students to improve digital literacy.
- Supervised students during lunch and breakfast to ensure safety and engagement.
- Administered L-PAC testing for bilingual students to assess language proficiency.
- Tutored students to reinforce classroom learning and address individual needs.
- Assisted in main office and counselor’s office as a translator for effective communication.
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
Education
Medical Office Professional Training -
North Lake College
01.2010
Business Administration
ATI Career Training center
01.2008
Early Education
Brookhaven College
01.2003
Early Education
El Centro College
01.1996
E.M.T. certification
Educational Opportunity Center
01.1992
Early Education
Boricua College
01.1987
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Brandies High School
01.1980
Skills
- Bilingual in Spanish
- Strong verbal communication
- Proficient in Microsoft Office Suite
- Familiar with Cisco applications
- Medical terminology knowledge
- CPR and First Aid certified
- Business Administration certification
- Typing speed of 35 wpm
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Product Support Associate II
Thomson Reuters
01.2018 - 10.2024
VP Support Bilingual Customer service
Arbonne International
01.2011 - 01.2017
Bi-lingual Collateral Protection Specialist
CUNA Mutual Group
03.2006 - 03.2010
Office Manager
Home Cleaning Centers of America
01.2006 - 05.2006
Appointment Specialist
Sears Home improvement product
01.2005 - 01.2006
Reservations Agent
American Airlines
01.2000 - 02.2004
Teacher Assistant
Burnet Elementary School
08.1993 - 08.2000
Business Administration
ATI Career Training center
Early Education
Brookhaven College
Early Education
El Centro College
E.M.T. certification
Educational Opportunity Center
Early Education
Boricua College
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Brandies High School
Medical Office Professional Training -
North Lake College
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