Summary
Overview
Work History
Education
Skills
Timeline
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Constance Rothenbach

Round Lake Beach,IL

Summary

Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.

Overview

9
9
years of professional experience

Work History

Customer Service Coordinator

American Airlines
05.2015 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

American Girl
08.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Associate of Arts - GeneralStudies

Wilbur Wright Community College
Chicago

Skills

  • Customer Focus
  • Complaint Handling
  • Call flow maximization
  • Payment Processing
  • Customer Service
  • Microsoft Outlook, Word, and Excel
  • Problem-Solving
  • Decision-Making
  • Attention to detail
  • Complaint resolution

Timeline

Customer Service Representative

American Girl
08.2023 - 02.2024

Customer Service Coordinator

American Airlines
05.2015 - Current

Associate of Arts - GeneralStudies

Wilbur Wright Community College

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Constance Rothenbach