Constance Rothenbach
Round Lake Beach,IL
Summary
Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
American Airlines
Chicago, IL
05.2015 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
American Girl
Remote
08.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate of Arts - GeneralStudies
Wilbur Wright Community College
ChicagoSkills
- Customer Focus
- Complaint Handling
- Call flow maximization
- Payment Processing
- Customer Service
- Microsoft Outlook, Word, and Excel
- Problem-Solving
- Decision-Making
- Attention to detail
- Complaint resolution
Timeline
Customer Service Representative
American Girl
08.2023 - 02.2024
Customer Service Coordinator
American Airlines
05.2015 - Current
Associate of Arts - GeneralStudies
Wilbur Wright Community College