Constance Whitehouse
Management
Kaukauna,WI
Summary
Highly proactive manager with many years of experience in team leadership in the Restaurant industry. Background includes sales, management and customer service in fast-paced settings. Motivated with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Work History
General Manager
UNO CHICAGO GRILL
Appleton, WI
10.2009 - 05.2022
- Maximized efficiency by coaching and mentoring personnel on management principles, industry and company practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Interacted well with customers to build connections and nurture relationships.
- Engaged with team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
Cashier
North Star Casino Resort
Bowler, WI
06.1995 - 08.1999
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Bowler High School
Bowler 05.1990 - 06.1995
Associate of Arts - Health Care Administration
University of Phoenix
Tempe, AZ 05.2012 - 06.2023
Skills
Operations Management
Food preparation and safety
Staff training/development
Effective leader
Relationship building
Employee scheduling
Exceptional interpersonal communication
Efficient multi-tasker
Consistently meet goals
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Associate of Arts - Health Care Administration
University of Phoenix
05.2012 - 06.2023
General Manager
UNO CHICAGO GRILL
10.2009 - 05.2022
Cashier
North Star Casino Resort
06.1995 - 08.1999
High School Diploma -
Bowler High School
05.1990 - 06.1995