CONSTANTINO GARZA JR
Eagle Pass,TX
Summary
Experienced IT professional with 6 years of expertise in IT support. Recognized for adept problem-solving abilities and collaborative teamwork.
Overview
5
5
years of professional experience
Work History
Desktop Support Specialist
Western Midstream (Everest DX)
Carrizo Springs, TX
11.2022 - 03.2024
- Provided hands-on and remote technical support for IT and Operational Technology.
- Installed, configured, and maintained computer systems, servers, and network equipment in field locations.
- Collaborated with teams for seamless system integration and troubleshooting.
- Managed desktop support inventory for South Texas, coordinating upgrades and emergency response.
- Collaborated with vendors for procurement and maintenance of IT equipment and services.
- Streamlined technical support process for improved end-user resolution times.
- Coordinated timely delivery and installation of hardware components, reducing delays.
- Reduced downtime by proactively troubleshooting and resolving IT issues.
- Assisted in migrating legacy systems to newer technology platforms.
Remote Tech Support Specialist
Adcomp Systems Group
Eagle Pass, TX
02.2020 - 07.2020
- Supported KIOSK systems for state and county utilities
- Resolved daily equipment issues remotely for seamless operations
- Conducted website testing (G.O.T.) and monitored payment sites on multiple devices
- Provided tech support to Adcomp Systems Group customers.
- Developed strong client relationships through consistent communication and attentive service.
IT Assistant
Maverick County
Eagle Pass Tx
10.2019 - 02.2020
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Developed user-friendly IT solutions for improved staff productivity.
- Enhanced system efficiency by identifying and rectifying software issues.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
IT Technician (On-Call)
Coax Solutions
Eagle Pass, TX
10.2018 - 11.2022
- Specialize in the efficient installation and setup of diverse information technology systems
- Proficiently use power tools to ensure precise installation and configuration, guaranteeing optimal functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
High School Diploma -
C.C. Winn High School
Eagle Pass, TX06.2019
Skills
- Customer Service
- IT Support
- Operating Systems Troubleshooting
- Structural Cabling
- Network Setup
- Computer Maintenance
- AV Systems
- Network Monitoring
- Remote Support
- Microsoft Applications
- Cable Management
- Rack Mounting
- Surveillance Systems
- IT Coordination
- Technical support expertise
- Ticketing system proficiency
- Active Directory Management
- End-User Training
- Technical Documentation
Accomplishments
Assisted in successfully transitioning Western Midstream to their new SCADA system 'Ignition' on the IT/OT side.
References
- Soyuz Kumar, Everest DX , soyuz.kumar@everestdx.com. +1 732.983.1975
- Francisco Villa, Kickapoo Tribe of Texas, francisco.villa@ktttribe.org, 830.325.9796
- Eduardo Garcia, Union Pacific, Lalopg73@gmail.com, 830.766.9028
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Desktop Support Specialist
Western Midstream (Everest DX)
11.2022 - 03.2024
Remote Tech Support Specialist
Adcomp Systems Group
02.2020 - 07.2020
IT Assistant
Maverick County
10.2019 - 02.2020
IT Technician (On-Call)
Coax Solutions
10.2018 - 11.2022
High School Diploma -
C.C. Winn High School