OLUWAKAYODE FOLORUNSHO
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Desktop Support Specialist
Single Digits Tech
10.2022 - 12.2023
- Team Player and Customer Representatives Troubleshooting (hardware and software components; laptops and printers
- IT Support (point of reference for all inquiries and escalated issues to appropriate teams
- IT Software Management Customer Care Providing front line technical support for staff and students
- Maintain and resolved incoming support tickets
- Trouble network issues related to workstations
- Assisted planned and execute projects, Tracked IT Inventory
- Prioritize tickets
- Huge amount of daily to weekly tickets (50+) Assisted with creating active directory accounts (New hires, new devices, workstations)
Field Service Technician
Tech NET
06.2018 - 06.2023
- Off/Online Tech Services Networking, Dash Cart Cameras and gates Tech Cable/Switch Replacements IT Support Maintain and configure cisco VOIP lines Attended to work tickets Daily/weekly work tickets Project Leader Team Player Cisco switches
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
IT Support Specialist
Interception Marketing
12.2015 - 03.2020
- Team Player Customer Associate Sales Associate Customer Service Sales and Market Management
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Delivered onsite technical support for 20 employees.
- Assigned system permissions and set up computers to assist with onboarding new employees
Education
Business Administration -
Northeastern Illinois University
01.2016
Business Administration -
Babcock University Ilishan Remo
01.2014
High School Diploma -
Epic International School
01.2010
Skills
- Self-motivated
- Team Player
- Team Leader
- Reliable Worker
- Customer Service
- Technology Enthusiast
- Management and team player
- Microsoft and Windows Knowledge
- Customer Tech Support Specialist
- Amazon APS in Networking Support
- Camera Support IT
- CSM Certified Scrum Master
- Active directory (Service now)
- VLAN configurations
- Remote Desktop Support
- Technical Support Expertise
Reside
Chicago, IL
Certification
- Certified Scrum Master
- Business Analysis
Timeline
Desktop Support Specialist
Single Digits Tech
10.2022 - 12.2023
Field Service Technician
Tech NET
06.2018 - 06.2023
IT Support Specialist
Interception Marketing
12.2015 - 03.2020
Business Administration -
Northeastern Illinois University
Business Administration -
Babcock University Ilishan Remo
High School Diploma -
Epic International School
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