Hunter Loya
Santa Ana,CA
Summary
- Skilled Desktop Support Specialist with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of user satisfaction. Excellent knowledge of ServiceNow and Google suite of applications.
Overview
4
4
years of professional experience
Work History
Desktop Support Specialist
Broadcom Corporation
Irvine, CA
03.2022 - Current
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Configured hardware, devices and software to set up work stations for user-base of over 2,000 employees.
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Learned and implemented new software testing procedures.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
PC Refresh Technician
Broadcom Corporation
Irvine, CA
05.2021 - 03.2022
- Imaged and prepared new computers for integration into company networks and systems.
- Responded to support requests from 2,000+ end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
Horticulturist
Armstrong Gardens
Newport Beach, CA
06.2018 - 05.2020
- Provided pest management solutions for customers facing invasive and destructive insects / wildlife.
- Advised food growers on ways to best use land and most advantageous crops to grow.
- Surveyed undisturbed or disturbed lands for classification, including but not limited to inventory, planning and mapping.
- Handled over 100 customer calls per day to address customer inquiries and concerns.
- Established long-term relationships with clientele, focusing on building trust based on personal expertise in field.
Maintenance Associate
Armstrong Gardens
Tustin, CA
02.2018 - 06.2018
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts and basic hand tools.
- Kept company vehicles maintained, washed and fueled to be ready for use.
- Tasked with feeding and watering plant product while adhering to safety measures.
- Provided carry-outs for elderly customers (est. 50 per day).
Teacher's Assistant
Rainbow Rising
Irvine, CA
08.2017 - 01.2018
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Oversaw groups of 30 - 40 students at school and off-site locations, maintaining optimal safety and security.
- Used behavior modeling and teaching techniques to share and reinforce social skills.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Worked with lead teacher to monitor class schedule and take attendance.
Education
Bachelor of Arts - History
California State University - Fullerton
Fullerton, CA08.2017
Associate of Arts - History
Orange Coast College
Costa Mesa, CA05.2015
Skills
- Team-building
- Verbal and written communication
- Organization and Time management
- Customer service
- Detail-oriented
- Good listening skills
- Flexible & Adaptable
- Self-motivated professional
- Technical Troubleshooting
- Resolving Problems and Incidents
- Multitasking and Prioritization
- Tracking and Documentation
Timeline
Desktop Support Specialist
Broadcom Corporation
03.2022 - Current
PC Refresh Technician
Broadcom Corporation
05.2021 - 03.2022
Horticulturist
Armstrong Gardens
06.2018 - 05.2020
Maintenance Associate
Armstrong Gardens
02.2018 - 06.2018
Teacher's Assistant
Rainbow Rising
08.2017 - 01.2018
Bachelor of Arts - History
California State University - Fullerton
Associate of Arts - History
Orange Coast College