OLUWAKAYODE FOLORUNSHO
Chicago,IL
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends, to contribute to organizational success. Highly skilled Desktop Support Specialist with proven experience in troubleshooting, network configuration, and software installation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Desktop Support Specialist
Single Digits Tech
10.2022 - 12.2023
- Team Player and Customer Representatives Troubleshooting (hardware and software components; laptops and printers
- IT Support (point of reference for all inquiries and escalated issues to appropriate teams
- IT Software Management Customer Care Providing front line technical support for staff and students
- Maintain and resolved incoming support tickets
- Trouble network issues related to workstations
- Assisted planned and execute projects, Tracked IT Inventory
- Prioritize tickets
- Huge amount of daily to weekly tickets (50+) Assisted with creating active directory accounts (New hires, new devices, workstations)
Field Service Technician
Tech NET
06.2018 - 06.2023
- Off/Online Tech Services Networking, Dash Cart Cameras and gates Tech Cable/Switch Replacements IT Support Maintain and configure cisco VOIP lines Attended to work tickets Daily/weekly work tickets Project Leader Team Player Cisco switches
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
IT Support Specialist
Interception Marketing
12.2015 - 03.2020
- Team Player Customer Associate Sales Associate Customer Service Sales and Market Management
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Delivered onsite technical support for 20 employees.
- Assigned system permissions and set up computers to assist with onboarding new employees
Education
Business Administration -
Northeastern Illinois University
01.2016
Business Administration -
Babcock University Ilishan Remo
01.2014
High School Diploma -
Epic International School
01.2010
Skills
- Self-motivated
- Team Leader
- Reliable Worker
- Customer Service
- Technology Enthusiast
- Management and team player
- Microsoft and Windows Knowledge
- Customer Tech Support Specialist
- Amazon APS in Networking Support
- DHCP management
- IT project management
- CSM Certified Scrum Master
- Active directory (Service now)
- VLAN configurations
- Remote Desktop Support
- Technical Support Expertise
- Network troubleshooting
- Ticket management
Reside
Chicago, IL
Certification
- Certified Scrum Master
- Business Analysis
Timeline
Desktop Support Specialist
Single Digits Tech
10.2022 - 12.2023
Field Service Technician
Tech NET
06.2018 - 06.2023
IT Support Specialist
Interception Marketing
12.2015 - 03.2020
Business Administration -
Northeastern Illinois University
Business Administration -
Babcock University Ilishan Remo
High School Diploma -
Epic International School
Similar Profiles
OLUWAKAYODE FOLORUNSHOOLUWAKAYODE FOLORUNSHO
Desktop Support Specialist at Single Digits TechDesktop Support Specialist at Single Digits Tech
Noel ParmenterNoel Parmenter
Accounting and Business Systems Intern at Single Digits, Inc.Accounting and Business Systems Intern at Single Digits, Inc.
Megan UlmerMegan Ulmer
Service Operations Specialist at Single Digits, Inc.Service Operations Specialist at Single Digits, Inc.