Constanza PINO
Albuquerque,NM
Summary
Adept at conflict de-escalation and multitasking, I significantly enhanced customer satisfaction and retention at Texas Roadhouse. Fluent in Spanish, I excel in hospitality management, leveraging strong organizational skills to streamline operations and foster a welcoming environment. My proactive approach resulted in a notable increase in repeat business, underscoring my commitment to excellence in customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Texas Roadhouse
Albuquerque, NM
08.2024 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Strengthened customer retention by offering discount options.
- Took special orders in person and over telephone, generating additional revenue every month.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Provided feedback on employee performance based on observed results during training sessions.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Supervised, evaluated or referred instructors to skill development classes.
- Created and offered additional materials to enhance training.
Restaurant Hostess
Bravo! Cucina Italiana
Albuquerque, NM
10.2022 - 05.2024
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Greeted customers and escorted them to their tables.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Adhered to all safety regulations set forth by the restaurant management team.
- Accepted payments from guests for dine-in and take-out foods.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Answered phones promptly to record and confirm reservations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
High School Diploma -
SANDIA HIGH SCHOOL
Albuquerque, NM05-2023
Some College (No Degree) - PRE HEALTH SCIENCE
Central New Mexico Community College
Albuquerque, NMSkills
- Task prioritization
- Assertiveness
- Impression management
- Conflict de-escalation
- Memory retention
- Hospitality management
- Strong multitasking
- Coordinating tasks
- Multi-line telephones
- Scheduling
- Personal presentation
- Reservation handling
- Cleanliness and hygiene
- Warm and friendly
- Customer service
- FLUENT IN SPANISH
- Decision-making
- Organization
- Multitasking
- Planning
- Initiative-taking
- Leadership qualities
- Child safety awareness
- Child supervision
- Parent communication
- Childcare
- Child safety procedures
Affiliations
- ACTIVE PARTICIPANT IN CHURCH
- LOVE WORKING OUT
- LOVE HELPING OTHERS
- FAST LEANER
- EAGER TO LEANER AND BETTER MY FUTURE
Accomplishments
- STUDENT CONCIL IN HIGH SCHOOL
- MET WITH SUPER INTENDENT AND WENT TO BOARD MEETINGS
Languages
English
Professional
Spanish
Professional
Certification
- N/A
References
References available upon request.
Timeline
Restaurant Hostess
Texas Roadhouse
08.2024 - Current
Restaurant Hostess
Bravo! Cucina Italiana
10.2022 - 05.2024
High School Diploma -
SANDIA HIGH SCHOOL
Some College (No Degree) - PRE HEALTH SCIENCE
Central New Mexico Community College