Scarlett Lonnay-Wheeler
Hazlet,NJ
Summary
Detail-oriented hostess experienced in managing guest flow and optimizing seating arrangements. Skilled in communication and conflict resolution, contributing to enhanced customer experiences and efficient service during high-volume periods.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Old Glory
Keyport, New Jersey
06.2025 - Current
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Managed reservations and seating charts to optimize table arrangements.
- Assisted guests with inquiries regarding menu items and restaurant policies.
- Coordinated with servers to ensure timely service and guest satisfaction.
- Maintained cleanliness and organization of the host stand and entrance area.
- Handled phone calls for reservations and inquiries professionally.
- Monitored guest flow and adjusted seating assignments as needed for efficiency.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
Busser/Front Desk Receptionist
Beacon Hill Country Club
Atlantic Highlands, New Jersey
06.2023 - 08.2024
- Assisted servers by promptly clearing tables and resetting for new guests.
- Maintained cleanliness of dining areas, including floors and service stations.
- Supported kitchen staff by delivering dishes and retrieving utensils as needed.
- Collaborated with team members to ensure efficient service during busy shifts.
- Communicated with management regarding supply needs and inventory levels.
- Ensured guest satisfaction by promptly addressing any dining area concerns.
- Maintained a friendly attitude towards customers at all times.
- Took initiative to help others whenever necessary.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
Education
High School Diploma -
Montclair State University
Montclair, NJ05-2029
Skills
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Event coordination
- Communication skills
- Personal presentation
- Task prioritization
- Service prioritization
- Assertiveness
- High-volume phone answering
- Hospitality management
- Coordinating tasks
- Take-out service
- Active learning
- Relationship building
- Up-selling techniques
- Social perceptiveness
- Multi-line telephones
- Strong multitasking
- Special event hosting
- Sales and marketing
- Problem-solving
Affiliations
- From 2018-2025 I was a volunteer cheerleading for, for the Hazlet Starz Pop Warner Cheerleading team out of Monmouth County New Jersey.
Skills from this experience
- Developed and implemented practice plans to enhance team performance and skill development.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Trained athletes in cheerleading techniques, emphasizing safety protocols and performance standards.
- Monitored athlete progress, providing feedback to improve individual skills and teamwork dynamics.
- Collaborated with fellow coaches to align training objectives and share best practices for success.
- Encouraged positive attitudes among the athletes while promoting good sportsmanship.
- Created and taught weekly practice drills to improve team performance in stunts, tumbling, jumps, cheers and dance routines.
- Assisted in fundraising efforts by planning events or campaigns related to the cheerleading program.
- Evaluated each athlete's abilities to determine appropriate placement in routines or competition teams.
Accomplishments
- Remained an honors student all 4 years of high school, while participating in volunteering and being on two cheerleading teams.
Timeline
Restaurant Hostess
Old Glory
06.2025 - Current
Busser/Front Desk Receptionist
Beacon Hill Country Club
06.2023 - 08.2024
High School Diploma -
Montclair State University