Consuela Bennings
Macomb,MI
Summary
Supervisors and Human Resource oriented, professional with strong leadership skills. Able to facilitate efficient workflows and communicate effectively with co-workers, patients and staff. Follow policies, procedures. Maintain and safeguard patient privacy and confidentiality.
Serve as an on-call Manager, Complete all training, Train New Highers, Complete resident medication reviews, Maintain medication counts, Payroll, Banking, Human Resources, Day to day operations. Hands-on Residential Supervisor with strong commitment to monitoring and facilitating resident safety, health and well-being. Remains calm and poised in high-pressure situations, leveraging conflict-resolution skills to maintain order and peace. Team-oriented Residential Supervisor with extensive talents in activities management and staff scheduling. Focused professional with more than 17 years of expertise providing safe, welcoming environments for individuals with range of disabilities. Thoughtful Residential Supervisor overseeing direct care for approximately 6-12 individuals in comprehensive group home facility. Approachable liaison between residents, families and other invested personnel, providing access to resources and support for reintegration to society. Engaging role model with enthusiasm for connecting individuals with resources necessary to pursue healthy and productive lives. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
1
1
Language
Work History
Administrative Residential Supervisor
Adult Learning Systems
09.2022 - Current
- Human Resource Management- Medical Administrative Procedures-Payroll- Medical Terminology -Processing Co-Payments- Health Record Management-Scheduling Appointment Scheduling-Accounting-Documentation-Leadership & Management-Banking-Medical Terminology-Residential Funds- Hipaa Compliance-Interpersonal Professional Communication. Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Managed daily operations ensure, safe, clean, and comfortable living environment for residents.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Scheduled fun social and recreational activities for residents.
- Implemented effective communication strategies among staff members to foster a cohesive work environment focused on delivering high-quality care.
- Managed budgets effectively, ensuring adequate allocation of resources for staffing, maintenance, and programming needs while maintaining fiscal responsibility.
- Coordinated with community resources to provide additional support services for residents such as mental health counseling or vocational training opportunities.
- Maintained accurate records of resident progress, incidents, and other relevant information in compliance with regulatory requirements.
- Ensured adherence to all federal, state, and local regulations governing residential facilities through consistent monitoring and timely updates to policies as needed.
- Streamlined administrative processes by instituting efficient recordkeeping systems and protocols for improved organization and accessibility.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident's specific needs.
- Served as key liaison between the residential facility and regulatory agencies during inspections or audits, demonstrating full compliance with established standards.
- Improved resident satisfaction by consistently providing exceptional care and addressing individual needs.
- Conducted regular assessments of facility conditions to identify areas needing maintenance or improvement, ensuring optimal living conditions for residents.
- Enhanced staff performance through ongoing training, coaching, and mentoring for continuous professional development.
- Reduced turnover rates by implementing employee recognition programs and fostering positive workplace culture.
- Facilitated open lines of communication between residents'' families and staff members to keep them informed regarding their loved ones'' progress.
- Created welcoming atmosphere within the residential community by organizing events and celebrations that fostered positive relationships among residents, staff members, and families.
- Promoted positive relations between residents and staff.
- Supported personal needs of residents dealing with diverse conditions.
- Solved grievances and complaints by collaborating with residents.
- Develops effective recruiting plans and strategies.
- Reviews and clarifies job specifications, competencies and skills required .Sources applicants through various methods including advertising, recruiting, job sites, career fairs, online platforms, effective relationships with social and professional networks to source qualified resumes to align job candidate profiles with staffing interviews, oversees preparation of interview questions and other hiring and selection materials.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Handled conflict resolution among residents promptly and professionally, promoting harmonious living environment for all parties involved.
Administrative Residential Supervisor
Dignitas LLC
04.2014 - 03.2022
- Human Resource Management- Payroll- Scheduling-Appointment Scheduling- Professional Communications with doctor's, guardians, staff, Administration
- Healthcare Ethics- Medical Terminology- Medical Records Management- Hipaa Compliance-Banking
- Completes all other related tasks as required or assigned by the supervisor and or clinical unit. Ability to interact positively in a culturally diverse programs and supports the agency's cultural and core values of a trauma informed, family engaged, youth and seniors driven, integrate health environment, Demonstrates diversity, equity, and inclusion responsiveness, personal integrity, and professional demeanor in accordance with the ethics of the program.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
- Scheduled fun social and recreational activities for residents.
- Implemented effective communication strategies among staff members to foster a cohesive work environment focused on delivering high-quality care.
- Managed budgets effectively, ensuring adequate allocation of resources for staffing, maintenance, and programming needs while maintaining fiscal responsibility.
- Coordinated with community resources to provide additional support services for residents such as mental health counseling or vocational training opportunities.
- Maintained accurate records of resident progress, incidents, and other relevant information in compliance with regulatory requirements.
- Ensured adherence to all federal, state, and local regulations governing residential facilities through consistent monitoring and timely updates to policies as needed.
- Streamlined administrative processes by instituting efficient recordkeeping systems and protocols for improved organization and accessibility.
- Organized recreational activities for residents that promoted socialization, physical activity, and overall well-being within the community setting.
- Developed strategic plans for long-term growth and sustainability of the residential facility based on market trends and industry best practices.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s specific needs.
- Served as a key liaison between the residential facility and regulatory agencies during inspections or audits, demonstrating full compliance with established standards.
- Improved resident satisfaction by consistently providing exceptional care and addressing individual needs.
- Conducted regular assessments of facility conditions to identify areas needing maintenance or improvement, ensuring optimal living conditions for residents.
- Enhanced staff performance through ongoing training, coaching, and mentoring for continuous professional development.
- Reduced turnover rates by implementing employee recognition programs and fostering a positive workplace culture.
- Facilitated open lines of communication between residents'' families and staff members to keep them informed regarding their loved ones'' progress in the program.
- Cultivated partnerships with local businesses and organizations to increase awareness of the residential program and expand the range of support services available to residents.
- Created a welcoming atmosphere within the residential community by organizing events and celebrations that fostered positive relationships among residents, staff members, and families.
- Promoted positive relations between residents and staff.
- Supported personal needs of residents dealing with diverse conditions.
- Solved grievances and complaints by collaborating with residents.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Enforced policies and safety standards through building and room rounds.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Developed, implemented and monitored residential policies and procedures.
- Provided crisis management and intervention during emergency situations.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Cashier
Value City Market
07.2010 - 08.2012
- Customer Service.
- Lifted up to 30 pounds at once.
Cashier/Security/Floor Person
Kmart
05.2007 - 03.2008
- Cashier-Security- Department Help.
Education
GED - Business
Rosa Parks Academy
Highland Park, MI03.1984
Skills
- Staff Scheduling
- Medical appointment scheduling
- Proficient in Microsoft Word, Excel, Word, Spreadsheet, Word, Multimedia Software
- HIPAA Compliance
- Team Supervision
Certification
American Red Cross- Certified CPR, Red Cross, MI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company Retreats4-day work weekPaid time off401k matchWork from home optionStock Options / Equity / Profit SharingPersonal development programsAccomplishments
- Supervised team of 12 staff members.
Timeline
Administrative Residential Supervisor
Adult Learning Systems
09.2022 - Current
Administrative Residential Supervisor
Dignitas LLC
04.2014 - 03.2022
Cashier
Value City Market
07.2010 - 08.2012
Cashier/Security/Floor Person
Kmart
05.2007 - 03.2008
GED - Business
Rosa Parks Academy
American Red Cross- Certified CPR, Red Cross, MI
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