Consuela McCauslin

• Greet pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Contribute to client retention by consistently providing outstanding customer service to both clients and pets.
• Follow effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
• Maintain a safe environment for both the pet and myself.
• Patiently and calmly work with dogs that are excited, nervous and aggressive.
• Maintain a positive attitude regardless of atmosphere.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with guests.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Maintained the ability to intensely multi-task when serving 8-18 people, multiple tables, at a time as each table moves through the different stages of their 4-5 course dinners. This was necessary to ensure each guest was more than satisfied with their service.
• Prepare a work area for 5-8 servers to work from.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Handled all accounts receivable and payable.

Ordered supplies and arranged all deliveries for the business.

Prepared all estimates for jobs.

Handled all of PR.

Handled all of advertising.

Took care of maintenance for all company vehicles.