Consuela Sams-Morris
Broadview,IL
Summary
Detail-oriented billing clerk with expertise in invoice processing, account reconciliation, and compliance review. Proven track record of efficiently resolving billing inquiries and enhancing overall billing operations. Strong analytical skills contribute to accurate financial reporting and adherence to regulatory standards.
Overview
19
19
years of professional experience
Work History
Billing Clerk
Comed
Commercial Center, IL
09.2022 - Current
- Managed billing records and ensured accurate data entry in systems.
- Assisted in generating monthly billing statements for residential and commercial clients.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Processed customer billing inquiries and resolved discrepancies effectively.
- Investigated and responded to customer inquiries related to billing issues.
- Reviewed accounts for accuracy and compliance with regulatory standards.
COC-Underground
ComEd
Maywood, Illinois
01.2020 - 09.2022
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Representative
Comed
Oakbrook Terrace, Illinois
02.2008 - 01.2020
- Resolved customer inquiries on energy services and billing issues, enhancing satisfaction and loyalty.
- Coordinated with technical teams to address service interruptions, minimizing disruptions and improving customer experience.
- Educated customers on energy-saving programs and company incentives, fostering greater engagement.
Education
High School Diploma -
Christian Fenger High School
Chicago06-1991
Skills
- Billing systems
- Invoice processing
- Billing adjustments
- Account reconciliation
- Compliance review
- Data management
- Client engagement
Timeline
Billing Clerk
Comed
09.2022 - Current
COC-Underground
ComEd
01.2020 - 09.2022
Customer Service Representative
Comed
02.2008 - 01.2020
High School Diploma -
Christian Fenger High School