Jenny Rivera
Kendall,NY
Summary
Detail-oriented administrative professional with over 5 years of experience in billing, bookkeeping, office operations, and high-volume data management. Demonstrated ability to process financial transactions, reconcile accounts, maintain confidential records, and support daily financial operations accurately. Proficient in data entry, reporting, and administrative coordination in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Administrative & Billing Clerk
Village of Holley Municipal Electric and Water Department
Holley, NY
09.2024 - Current
- Processed monthly billing statements for electric and water services, ensuring accuracy and timely delivery.
- Manage 1000+ customer utility accounts, ensuring accurate billing and record maintenance
- Process 50–100+ daily financial transactions, including payments, adjustments, and account updates
- Reviewed customer accounts to resolve discrepancies, enhancing satisfaction and trust in services provided.
- Perform basic bookkeeping functions, including payment posting, account balancing, and transaction tracking
- Assist with account reconciliation, identifying and resolving discrepancies in billing/accounting systems
- Maintain accurate financial records and documentation in compliance with municipal policies
- Provide front-office support, handling 20–40+ daily inquiries via phone, email, and in person
- Perform high-volume data entry with strong attention to accuracy and detail
- Coordinate with field staff to track service changes, meter readings, and account adjustments
- Assist in preparing financial reports, correspondence, and internal documentation
Buildings and Grounds Support
Kendall Central School District
Kendall, NY
10.2022 - 09.2024
- Maintained the cleanliness and safety of school facilities, ensuring compliance with health and sanitation regulations.
- Created and executed efficient cleaning schedules, balancing multiple priorities in a high-demand environment.
- Provided excellent customer service, working professionally with staff, students, and visitors.
- Demonstrated strong organizational skills, handling multiple responsibilities in a fast-paced setting.
- Collaborated effectively with a diverse community while maintaining a professional and welcoming atmosphere.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Administrative Coordinator
EverDry Waterproofing
Rochester, NY
06.2021 - 08.2022
- Scheduled and coordinated 20-30+ appointments daily, maintaining accurate system records
- Supported administrative and financial tracking tasks, including data entry and record updates
- Managed client communications and coordinated across departments
- Assisted with document processing and maintained organized records for reporting
- Coordinated project schedules and resources to enhance operational efficiency.
- Streamlined communication between departments, improving information flow and collaboration.
Office Manager | Executive Housekeeping Supervisor
Hampton Inn by Hilton
Brockport, NY
04.2017 - 03.2020
- Oversaw daily office operations, ensuring efficient workflow and adherence to company policies.
- Assisted with budget tracking, expense monitoring, inventory tracking, and financial documentation and reporting
- Managed scheduling for staff and coordinated training programs to enhance team performance.
- Managed records and reports with a high level of organization and accuracy
- Implemented process improvements to streamline office operations
- Analyzed operational data to identify areas for efficiency improvements and cost reductions.
Skills
- Customer service
- High-Volume Data entry proficiency
- Administrative Coordination
- Microsoft Excel, Word, Outlook
- Confidential Information Handling
- Record Management
- Problem Solving
- Bookkeeping Support
- Financial Tracking
- Billing Systems
- Office Support
- Process Improvement
- Financial Recordkeeping
Timeline
Administrative & Billing Clerk
Village of Holley Municipal Electric and Water Department
09.2024 - Current
Buildings and Grounds Support
Kendall Central School District
10.2022 - 09.2024
Administrative Coordinator
EverDry Waterproofing
06.2021 - 08.2022
Office Manager | Executive Housekeeping Supervisor
Hampton Inn by Hilton
04.2017 - 03.2020