Consuela Robinson
Kent,WA
Summary
Sales Associate with a strong focus on customer satisfaction and sales growth. Proven ability to maintain department standards through effective product organization and presentation. Recognized for consistently achieving high ratings in customer feedback surveys.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Harborview Medical Center
Seattle, Washington
10.2024 - Current
- Managed patient inquiries and provided information on services and procedures.
- Coordinated communication between patients and healthcare providers effectively.
- Answered incoming calls in a professional manner.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Customer Service Representative
King county roads
renton, wa
04.2019 - 10.2024
- Assisted customers with inquiries about road services and maintenance.
- Collaborated with local agencies to address community road concerns effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
Sales Associate
Ann Taylor Retail
Seattle, Washington
04.2016 - 08.2019
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales targets and improve customer service.
- Participated in inventory management by restocking shelves and tracking product availability.
- Helped customers find specific products, answered questions, and offered product advice.
- Restocked shelves as needed to ensure sufficient inventory levels.
Beauty Advisor
Ulta
Bellevue, Washington
03.2014 - 04.2016
- Maintained knowledge of current beauty trends and product offerings for informed recommendations.
- Organized merchandise displays to enhance product visibility and customer engagement.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Ensured that all displays were neat and organized at all times.
Education
Bachelor of Science - Healthcare Management
Park University
Kansas City, MO06-2021
Skills
- Inventory management
- Customer service
- Team collaboration
- Verbal and written communication
- Product knowledge
- Service coordination
- Community engagement
- Visual merchandising
- Store recovery
- End cap designs
- POS
- Customer relationship management (CRM)
- Problem solving
- Time management
- Conflict resolution
- Inventory restocking
- Work ethic and integrity
Timeline
Patient Service Representative
Harborview Medical Center
10.2024 - Current
Customer Service Representative
King county roads
04.2019 - 10.2024
Sales Associate
Ann Taylor Retail
04.2016 - 08.2019
Beauty Advisor
Ulta
03.2014 - 04.2016
Bachelor of Science - Healthcare Management
Park University
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