Consuelo Gonzalez-Garcia
Elko
Summary
I am an independent worker looking to expand my knowledge and skills, while staying connected to my community. I enjoy working with people to make sure they have the best experience possible. Working with the community has been the greatest joy to me. I am looking to expand my knowledge and how to be greater for the community I love to serve.
Overview
13
13
years of professional experience
Work History
Community Health Worker
PACE Coalition
Elko
03.2026 - Current
- Coordinate referral to services activities in PACE service area. Connecting to resources and advocating for basic needs (food, medical and housing). Ability to make appropriate referrals and follow up.
- Educating individuals and communities about how to use health and social services systems.
- Educating about community perspectives and norms. (Education and Facilitation skills)
- Provide necessary information to understand and prevent diseases and to help people manage health conditions.
- Conduct health promotion and disease prevention education in a manner that matches the needs of participants in the community.
- Help coordinate, schedule and organize community activities (shared), i.e. Health Fairs, National Night Out, etc.
- Coordinate and complete responsibilities associated with grants, i.e., grant reports, etc.
- Participated in trainings and provided trainings.
- Assist with literature distribution and maintaining sites
- Meet all "scope of work" duties as required by funding sources. To be discussed during interviews
- Other duties as assigned
Case manager/Parent educator
The Children's cabinet
Elko
10.2024 - 02.2026
- Coordinated comprehensive case management services for children and families in need.
- Developed individualized service plans tailored to the clients' needs and goals.
- Facilitated communication between clients and community resources effectively.
Membership Coordinator
Boys and girls club of Elko
Elko
10.2017 - 09.2025
- Managed the maintenance of member records, including contact information updates
- Maintained accurate membership transaction records across multiple systems such as Daxco, CCC, and member tracking
- Managed membership data system to ensure accurate information to keep information updated and complete
- Provided support to new members in setting up accounts and program features
- Monitored online platforms for customer service inquiries related to member issues
- Resolved escalated customer service complaints from members in a timely manner
- Conducted regular member outreach to assess satisfaction with benefits and identify areas for improvement
- Coached and mentored all employees to be engaging, pleasant, and helpful to new and existing members, to improve service expectations
- Generated weekly reports on membership metrics, including growth, usage, and financial performance
- Created detailed reports of membership activity for grant reporting
- Worked closely with accounting department with billing in regard to billing inquiries from members
- Assisted with the development of promotional materials for membership campaigns
- Assisted in developing content for website pages related to member service program
- Participated in the running of fundraisers, giving us the ability to continue offering our services
Client specialist
Friends in Service Helping
Elko
07.2013 - 10.2017
- Guided clients through setup process for services, ensuring seamless onboarding.
- Reviewed clients' documents to confirm service eligibility, facilitating timely access to needed support.
- Issued the appropriate needed services to clients
- Documented all services rendered in the clients' paper file and in the HMS computer system
- Maintained cleanliness in office by organizing and sanitizing workspaces daily.
- Restocked thrift store shelves with merchandise to enhance product visibility.
- Lead the community service workers
- Oversaw community workers' progress and activities, ensuring completion of assigned tasks and maintaining service standards.
- Operated the cash register in the thrift store
Skills
- Microsoft Word
- Relationship building
- Community engagement
- Database management
- Partnership development
- Reception management
- Account management
- Order processing
- POS systems and ordering platforms
- Office equipment proficiency
- Computer skills
- Multitasking
- Reliability
Timeline
Community Health Worker
PACE Coalition
03.2026 - Current
Case manager/Parent educator
The Children's cabinet
10.2024 - 02.2026
Membership Coordinator
Boys and girls club of Elko
10.2017 - 09.2025
Client specialist
Friends in Service Helping
07.2013 - 10.2017