Consuelo Lewis
Cincinnati,OH
Summary
Dynamic Patient Services Specialist with a proven track record at Memorial Health University Medical Center, enhancing patient satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in HIPAA compliance and adept at managing high call volumes, I excel in fostering a welcoming environment while ensuring confidentiality and professionalism in all interactions.
Overview
5
5
years of professional experience
Work History
Patient Services Specialists
Memorial Health University Medical Center
Savannah Ga
04.2020 - 07.2025
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
Education
Healthcare Management
Savannah Technical College
Savannah, GA05.2020
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Medical terminology
- Healthcare systems
- Customer service
- HIPAA compliance
Timeline
Patient Services Specialists
Memorial Health University Medical Center
04.2020 - 07.2025
Healthcare Management
Savannah Technical College