Summary
Overview
Work History
Education
Skills
Timeline
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Kortni Brown

Charlotte,NC

Summary

Seeking to become a part of a high functioning team. I would like to utilize my communication, leadership, and people skills for benefit of the company. I am a High energy, meticulous, initiative-taking person. I incorporate a teamwork mentality with excellent customer services skills. My vision is to contribute to the success of a growing company.

Overview

3
3
years of professional experience

Work History

Patient Service Specialists

Atrium Health
08.2023 - Current
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.

Customer Service Representative

Home Depot
05.2021 - 08.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor of Science - Psychology

North Carolina Central University
Durham, NC
05.2023

Skills

  • Patient Confidentiality
  • Appointment Scheduling
  • Insurance Verification
  • Computer Proficiency
  • Conflict Resolution
  • Professionalism and Ethics
  • Excellent Communication
  • Resourcefulness
  • Problem Solving

Timeline

Patient Service Specialists

Atrium Health
08.2023 - Current

Customer Service Representative

Home Depot
05.2021 - 08.2023

Bachelor of Science - Psychology

North Carolina Central University

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Kortni Brown