Consuelo Padlan
8554 Burnet Ave Unit 140 North Hills,CA
Summary
Dynamic Outpatient Pharmacy Operations Manager at Kaiser Permanente with a proven track record in workflow optimization and staff training. Expert in prescription verification and patient counseling, enhancing medication safety and compliance. Successfully implemented inventory management practices, reducing discrepancies and improving service delivery, while fostering a collaborative environment for healthcare teams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Outpatient Pharmacy Operations Manager
Kaiser Permanente
08.2022 - 06.2025
- Oversaw pharmacy workflow to enhance operational efficiency and patient service delivery.
- Implemented inventory management practices to reduce medication discrepancies and ensure availability.
- Trained and mentored pharmacy staff on best practices for customer interactions and prescription handling.
- Developed standard operating procedures to improve compliance with regulatory requirements and safety standards.
- Collaborated with healthcare teams to optimize medication therapy management for improved patient outcomes.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
Outpatient Pharmacy Manager
Kaiser Permanente
08.2008 - 08.2022
- Reviewed and verified medication orders for accuracy and appropriateness.
- Provided patient counseling on medication usage and potential side effects.
- Collaborated with healthcare professionals to optimize therapeutic outcomes.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals.
- Trained pharmacy technicians on operational procedures and customer service standards.
- Implemented best practices for medication safety and compliance protocols.
- Served as a preceptor for pharmacy students, facilitating hands-on learning experiences and helping shape future pharmacists'' careers.
- Streamlined pharmacy operations by implementing efficient workflow processes and inventory management systems.
Pharmacist
Kaiser Permanente
03.2005 - 08.2008
- Dispensed medications accurately while providing patient counseling on proper usage and potential side effects.
- Coordinated with healthcare professionals to optimize medication therapy management for diverse patient populations.
- Oversaw pharmacy operations, ensuring compliance with regulatory standards and quality assurance protocols.
- Managed inventory control processes, reducing waste and improving medication availability through effective stock monitoring.
Education
Pharmacy
Centro Escolar University
Skills
- Prescription verification
- Medication dispensing
- Patient counseling
- Workflow optimization
- Pharmacy management
- Drug utilization review
- Direct patient care
- Patient safety
- Drug safety
- Patient education and counseling
- Operations management
- Staff management
- Staff training
Certification
- Licensed Ca Pharmacist holder
Languages
Filipino
Native or Bilingual
English
Professional Working
Spanish
Elementary
Timeline
Outpatient Pharmacy Operations Manager
Kaiser Permanente
08.2022 - 06.2025
Outpatient Pharmacy Manager
Kaiser Permanente
08.2008 - 08.2022
Pharmacist
Kaiser Permanente
03.2005 - 08.2008
Pharmacy
Centro Escolar University
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