CONSUELO PEREZ
Summary
Customer Service Professional with extensive experience supporting customers by phone in high-volume, fast-paced environments. Proven ability to work independently, manage multiple systems, and resolve customer concerns with empathy, accuracy, and professionalism. Reliable, adaptable, and strongly committed to delivering positive customer experiences.
Overview
17
17
years of professional experience
Work History
United Healthcare Customer Service Representative
Alorica-Rocky Mount, NC
01.2025 - 02.2026
- Provided remote phone-based customer support for healthcare members
- Assisted with benefits, billing and account inquiries
- Handled high call volumes while maintaining professionalism and empathy
- Documented interactions accurately and followed HIPAA compliance standards
- Multitasked across multiple systems in a work-from-home environment
Reservations Specialist
Pyramid Global Hospitality
12.2023 - 01.2025
- Managed high call volumes in a fast-paced reservations environment
- Provided end-to-end customer service throughout the booking process
- Entered and updated guest information accurately in reservation systems
- Handled billing and payment information securely over the phone
Order Puller / EPJ Driver
Hobby Lobby Warehouse
06.2013 - 12.2023
- Operated electric pallet jack to pull, stage, and move customer orders
- Ensured accurate order selection, packaging, and safe handling of merchandise
- Maintained productivity and attention to detail in a fast-paced warehouse setting
Customer Service Representative
Terracom Inc.
04.2009 - 06.2013
- Delivered front-line customer service and technical support in a call center environment
- Assisted customers with billing issues, service plans, and account management
- Processed payments accurately and resolved billing disputes professionally
Skills
- Customer Service
- Call Center Support
- Work From Home Experience
- Phone & Email Etiquette
- HIPAA Compliance
- Billing & Payments
- Data Entry
- Documentation
- Conflict Resolution
- Problem Solving
- Time Management
- Multitasking
- Active Listening
- Attention to Detail
- Empathetic Communication
Languages
Bilingual: English & Spanish
Timeline
United Healthcare Customer Service Representative
Alorica-Rocky Mount, NC
01.2025 - 02.2026
Reservations Specialist
Pyramid Global Hospitality
12.2023 - 01.2025
Order Puller / EPJ Driver
Hobby Lobby Warehouse
06.2013 - 12.2023
Customer Service Representative
Terracom Inc.
04.2009 - 06.2013