Zamzam Abdelazim
New York,NY
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
United States Customer Service Representative
Buy Supply
07.2024 - Current
- Ensure a welcoming and safe environment. Maintain a 100% positive visitor experience rating, measured through visitor feedback surveys. Achieve zero security incidents related to visitor access.
- Provide prompt customer support and effective service. Through post-service surveys, we attain a 95% customer satisfaction rating. Respond to 90% of customer service emails and complaints within 71 Hours.
- Manage all phone communications efficiently, achieve a 99% call answer rate and maintain a 0% drop rate.
- Maintain proper documentation and record-keeping and ensure 100% same day scanning and filing of packing slips.
- Efficiently manage and coordinate "Ship Later" orders; ensure that 98% of "Ship Later" orders for Subcontractors products are shipped within 48 Hours of placing the order.
- Achieve accuracy and timeliness in data entry for Veyer Logistics, maintain 99.9% accuracy, and complete data entry for 95% of orders within 24 hours of receipt.
- Process orders efficiently and accurately; Process 98% of all orders within 24 Hours of receipt, achieving a 99.5% accuracy rate.
- Arrange and book Less Than Truckload (LTL) shipments efficiently; achieve a 95% on-time booking rate for LTL shipments, measured by shipment confirmation within 30 Hours of the request.
- Address order inquiries promptly and effectively; respond to 90% of new inquiries within 30 Hours of receipt.
- Check stock levels and high-demand items; proactively check the stock levels of the high-demand items twice a week. Ensure re-orders are placed within 18 hours and maintain a 98% in-stock rate for these items.
- Vendor and customer onboarding: Successfully onboarded 100% of new vendors and customers within 24 hours of receiving their information. Our data entry for all new accounts achieves an impressive 99% accuracy rate.
Education
Master of Business Administration (MBA) -
Anglia Ruskin University
09.2025
BSc H Business & Management - undefined
University of Derby
06.2025
Diploma L7 Strategic Management and Leadership - undefined
Othm
United Kingdom12.2024
American High School - undefined
Susan E. Wagner
United States06.2024
Associate’s degree - L5 Diploma In Business Management
Othm
United Kingdom01.2022
Associate’s degree - L5 Diploma In HR Management
Othm
United Kingdom01.2022
Associate’s degree - HND L5 Business Management
Pearson BTEC
United Kingdom11.2020
Skills
- Human Resource
- Communication
- Leadership
- Customer Service
- Team Player
- Result Oriented
- Projects Participate & Result Delivered
- Operational Efficiency
- Data Management & Accuracy
- Problem-Solving
Certificates
• CAE C1, Certificate in Advance English C1 – Cambridge, UK (Since Nov 2022, #TR031 0002, #C0757383).
• Diploma In English Business SCQF L5, IQN, Edinburgh Napier University, (Jan 2019, #2370000010)
Timeline
United States Customer Service Representative
Buy Supply
07.2024 - Current
BSc H Business & Management - undefined
University of Derby
Diploma L7 Strategic Management and Leadership - undefined
Othm
American High School - undefined
Susan E. Wagner
Associate’s degree - L5 Diploma In Business Management
Othm
Associate’s degree - L5 Diploma In HR Management
Othm
Associate’s degree - HND L5 Business Management
Pearson BTEC
Master of Business Administration (MBA) -
Anglia Ruskin University