Contessa Letmon
Spartanburg,SC
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Driven Customer Service Supervisor offers 25 years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Diligent customer service with over 30 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Overview
8
8
years of professional experience
Work History
Customer Service Manager/Production Worker
Ingles Markets Inc
Spartanburg, SC
10.2021 - Current
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated employee job performance and motivated staff to improve productivity.
- Developed and implemented strategies for providing excellent customer service experience.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Data Entry Clerk
Wofford College
Spartanburg, South Carolina
12.2016 - 03.2022
- Prepared summaries of daily work completed for review by supervisors.
- Adjusted settings for format, page layout and line spacing.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Analyzed and processed current data records to provide detailed reports.
Truck Loader
Fed-Ex Office, Center
Spartanburg, SC
03.2021 - 10.2021
- Prepared shipments for pickup by labeling and weighing packages.
- Applied shrink wrap to pallets, securing product for storage and shipment.
- Unloaded products from incoming transports.
- Monitored product movement to and from storage tanks, coordinating with other workers to maintain product flow.
- Assisted sorters by loading trucks with assigned packages for routes.
- Communicated load, product or pallet issues to supervisor.
- Shrink-wrapped products on over [Number] pallets per day.
- Followed safety procedures when handling hazardous materials or operating heavy machinery.
- Loaded and unloaded trucks using forklift, pallet jack and hand truck.
- Returned unused or empty pallets back to correct warehouse space.
Picker Packer
Amazon
Spartanburg, SC
02.2020 - 12.2020
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Placed products on conveyors for final wrapping and shipment.
- Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.
- Utilized RF scanners to track inventory movements throughout the facility.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Packaged items with appropriate materials to prevent damage during shipping.
- Labeled packages accurately with destination addresses for shipping purposes.
- Assembled boxes or other containers for packing goods prior to shipment.
Education
GED -
Spartanburg High School
Spartanburg, SC05-2000
Skills
- Technical Support
- Audit Support
- Schedule Coordination
- Report Preparation
- Quality Assurance
- Workflow Management
Timeline
Customer Service Manager/Production Worker
Ingles Markets Inc
10.2021 - Current
Truck Loader
Fed-Ex Office, Center
03.2021 - 10.2021
Picker Packer
Amazon
02.2020 - 12.2020
Data Entry Clerk
Wofford College
12.2016 - 03.2022
GED -
Spartanburg High School