Contessa McCue
Columbus,OH
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
23
23
years of professional experience
Work History
OWNER/Cleaner
Paintovate Contracting
Columbus, OHIO
11.2019 - Current
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Managed organizational budget and finances
- Prepared cost estimates for projects of varying sizes.
- Built and established strong partnerships with teams, vendors and contractors.
- Sanitized frequented areas and equipment using approved supplies.
- Responded to emergency cleaning requests to meet client expectations.
- Performed frequent inspection and maintenance activities according to client expectations.
Customer Service Representative (Remote)
Amazon
Columbus , Ohio
08.2022 - 06.2023
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Janitorial Contractor
Executive Building Services
Powell , OH
07.2017 - 12.2018
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Checked and stocked inventory throughout facility to meet expected demands.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Notified building managers about needed repairs to maintain public safety.
Customer Service Chat and phone Representative
Innosource Business Solutions
Columbus, Ohio
10.2016 - 01.2017
- Answered questions from customers that came in through the company's online chat feature and incoming calls.
- Used various skills to resolve problems in reasonable amount of time.
- Maintained understanding of company computer software, products and services.
- Answered customer questions and resolved concerns quickly to maximize satisfaction.
- Handled customer service issues by professionally answering customers' questions and inquiries.
- Maintained business records by updating customer information.
Account Maintenance Specialist
Cheryls Cookies
Columbus, Ohio
10.2014 - 05.2016
- Resolved customer issues with missing products and account payment status to maintain satisfaction.
- Used dynamic research and interpersonal skills to swiftly resolve customer issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Suspend Operator
Cass Information Systems
Columbus , Ohio
02.2003 - 11.2009
- Identified and corrected data entry errors to prevent duplication across systems.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Proofread and edited documents to correct errors
Auditor
Cass Information Systems
Columbus, Ohio
02.2003 - 11.2009
- Drafted reports to deliver information to upper management and stakeholders.
- Gathered and documented statistical information to generate reports.
- Revised standard operating procedures to reflect current practices.
- Monitored updates to company databases and corrected identified errors.
- Investigated discrepancies that were uncovered during audits.
Data Entry Specialist
Cass Information Systems
Columbus, Ohio
02.2001 - 11.2009
- Identified and corrected data entry errors to prevent duplication across systems.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Reviewed and updated account information in company computer system.
- Set and achieved product quality objectives while meeting product specifications.
- Recommended improvements to systems and procedures for increased productivity.
Data Entry Supervisor
Cass Information Systems
Columbus, Ohio
02.2001 - 11.2009
- Maintained employee attendance records to guarantee efficiency when meeting project deadlines.
- Coordinated assignment distribution to facilitate smooth workflows.
- Monitored remote contractors, terminals and offsite employees to support haste and precision of data entry.
- Provided effective quality control oversight and eliminated downtime to maximize revenue.
- Created, edited and updated project manuals and technical documentation used by entire QA team.
- Maintained quality assurance procedure documentation.
Education
Some College (No Degree) - Medical Assisting
Compass Career College
Hammond, LASkills
- Business Leadership
- Problem Anticipation and Resolution
- Quality Assurance
- Decision Making
- Team Leadership
- Critical Thinking
- Organizational Skills
- Team Management
- Computer Skills
- Microsoft Office
- People Skills
- Problem Resolution
- Error Verification
- Data Reporting
- Alphanumeric Entry
- Microsoft Office Suite
- Workflow Management
Timeline
Customer Service Representative (Remote)
Amazon
08.2022 - 06.2023
OWNER/Cleaner
Paintovate Contracting
11.2019 - Current
Janitorial Contractor
Executive Building Services
07.2017 - 12.2018
Customer Service Chat and phone Representative
Innosource Business Solutions
10.2016 - 01.2017
Account Maintenance Specialist
Cheryls Cookies
10.2014 - 05.2016
Suspend Operator
Cass Information Systems
02.2003 - 11.2009
Auditor
Cass Information Systems
02.2003 - 11.2009
Data Entry Specialist
Cass Information Systems
02.2001 - 11.2009
Data Entry Supervisor
Cass Information Systems
02.2001 - 11.2009
Some College (No Degree) - Medical Assisting
Compass Career College
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