Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Contessa Richards

Lakeland

Summary

Dedicated Medical Assistant with extensive experience at Lakeland Regional Health, excelling in patient scheduling and maintaining HIPAA compliance. Proven ability to enhance clinic efficiency through effective communication and meticulous electronic health record management. Skilled in medical procedures and committed to delivering exceptional patient care.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Assistant

Lakeland Regional Health
12.2023 - 05.2025
  • Prepared examination rooms, ensuring cleanliness and proper setup for patient visits.
  • Assisted in patient intake processes, collecting medical history and vital signs efficiently.
  • Managed appointment scheduling, optimizing provider availability and patient flow.
  • Supported providers during examinations by preparing necessary tools and equipment.
  • Maintained accurate electronic health records, ensuring data integrity and accessibility.

Medical Assistant

Watson Clinic, LLC
10.2018 - 12.2023
  • Managed patient scheduling and appointment coordination to enhance clinic efficiency.
  • Maintained electronic health records with attention to detail, ensuring compliance with regulations.
  • Participated in team meetings to discuss patient care strategies and operational improvements.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Medical Assistant

Gessler Clinic
04.2013 - 10.2018
  • Educated patients on post-care instructions and medication management clearly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Medical Assistant

Clark & Daughtrey Medical
06.2010 - 04.2013
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Coordinated with insurance companies to verify patient coverage details effectively.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Education

Certificate of Technical Studies - Medical Assisting

Fortis Institute
Mulberry, FL
05-2009

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • CPR
  • Medical procedures

Certification

  • RMA - Registered Medical Assistant

Timeline

Medical Assistant

Lakeland Regional Health
12.2023 - 05.2025

Medical Assistant

Watson Clinic, LLC
10.2018 - 12.2023

Medical Assistant

Gessler Clinic
04.2013 - 10.2018

Medical Assistant

Clark & Daughtrey Medical
06.2010 - 04.2013

Certificate of Technical Studies - Medical Assisting

Fortis Institute

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