Contina Graves
St Louis,MO
Summary
I have good problem solving skills, patience, attentiveness, clear communication skills, writing skills, and resourceful.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Kelly
, MO
01.2010 - 02.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Call Center Representative
Restorative justice
St Louis, Missouri
03.2015 - 01.2016
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
Education
High School Diploma -
Sumner High School
St Louis, MO09-1989
Skills
- Consultative Sales
- Appointment Scheduling
- Complaint resolution
- Report Generation
Timeline
Call Center Representative
Restorative justice
03.2015 - 01.2016
Customer Service Representative
Kelly
01.2010 - 02.2016
High School Diploma -
Sumner High School