Conyetta Seymore
Greenwood
Summary
Dynamic customer service professional with experience at Resurgent Capital Services LP, adept at resolving complaints and enhancing customer satisfaction. Proven ability to handle high-volume calls while utilizing strong computer skills and effective documentation. Recognized for promoting teamwork and delivering exceptional service in fast-paced environments.
Customer service professional prepared to excel in addressing and resolving customer concerns. Notable for delivering consistent outcomes and maintaining positive customer relations. Emphasizes collaboration and adaptability in dynamic environments, with strong communication and empathy skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inbound Customer Service Representative
Resurgent Capital Services LP
10.2024 - Current
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Dispatch Coordinator
Specturm
05.2017 - 08.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of up to 100 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Sales Support Specialist
Specturm
03.2014 - 05.2017
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Documented customer complaints and completed corrective action requests.
- Developed and maintained relationships with key accounts and existing customers.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Associate in Business - Major in General Business/Accounting Concentration
Piedmont Technical College
Greenwood, SC05-2008
High School Diploma -
Greenwood High School
Greenwood, SC05-2001
Skills
- Inbound sales
- High-volume call centers
- Computer skills
- Complaint handling
- Resolving issues
- Documentation and reporting
- Typing speed
- Call center customer service
Certification
- The State of South Carolina
Timeline
Inbound Customer Service Representative
Resurgent Capital Services LP
10.2024 - Current
Dispatch Coordinator
Specturm
05.2017 - 08.2024
Sales Support Specialist
Specturm
03.2014 - 05.2017
Associate in Business - Major in General Business/Accounting Concentration
Piedmont Technical College
High School Diploma -
Greenwood High School
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