Brenda Cooper
Cleveland,OH
Summary
Customer-Focused Professional experienced in delivering exceptional service and improving customer satisfaction. Addressed concerns effectively through strong interpersonal skills and adaptability to diverse personalities and cultural differences. Committed to driving positive outcomes and enhancing overall customer experiences.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Traffic Control Flagger
Safeway
Orlando , FL
03.2026 - Current
- Directed traffic flow to enhance safety for pedestrians and vehicles.
- Operated two-way radios to communicate traffic changes and hazards promptly.
- Provided directions to drivers and documented license plates of negligent operators to promote accountability.
- Wore protective and reflective gear while directing traffic to ensure safety and visibility.
Caregiver
Self-employeed
Parma Hts., OH
05.2018 - 10.2025
- Supported personal care needs, including bathing, dressing, and hygiene assistance.
- Enhanced patient well-being through compassionate support in daily living activities.
- Promoted client independence by encouraging self-care skills, including grooming and toileting.
- Prepared meals based on dietary requirements and assisted with feeding.
- Documented daily activities and changes in client conditions to ensure accurate and timely care.
- Created customized care plans to address individual client needs and preferences.
Shift Leader
Marcs Grocery
Parma, OH
05.2020 - 12.2024
- Delivered exceptional customer service while maintaining a positive attitude.
- Trained new hires on POS systems, store policies, and safety protocols to ensure consistent customer service.
- Facilitated staff scheduling to align coverage with peak business hours and operational needs.
- Monitored inventory levels and coordinated stock replenishment to maintain product availability.
- Verified cash drawer accuracy during opening and closing shifts.
Education
GED -
Cleveland Central Catholic
6550 Baxter Ave., Cleveland Oh. 4410504-1984
Skills
- Customer service expertise
- Best practices implementation
- Detail-oriented, strong organizational skills
- Cultural competency
Certification
- MHFA Adult Mental Health and First Aid
National Council For Mental Wellbeing
issued on 7/23/2026 - Recovery Coach Academy
Center For Addiction Recovery Training
CCAR
issued 7/17/2026 - Certificate of Training
16hr Certified Peer Recovery Supporter Training
Department of Metal Health and Addiction Services
issued 7/13/2026 - Certified Peer Recovery Supporter
State of Ohio Department of Behavioral Health
issued 8/3/2026
Timeline
Traffic Control Flagger
Safeway
03.2026 - Current
Shift Leader
Marcs Grocery
05.2020 - 12.2024
Caregiver
Self-employeed
05.2018 - 10.2025
GED -
Cleveland Central Catholic