Cooper Kipp
Parkville,MD
Summary
Current student at the University of Maryland-Baltimore County seeking full-time roles that offer professional challenges and allow utilization of interpersonal skills, effective time management, and problem-solving expertise. Eager to gain new experiences in every role undertaken and aspire to secure a position in networking, engineering, or electrical fields.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
State Fare
09.2024 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Cashier/Customer Service
Weis Markets
05.2024 - 08.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
Cashier/Customer Service
Weis Markets
08.2021 - 08.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
DoIT TSC
10.2023 - 12.2023
- A position at the University of Maryland-Baltimore County
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Escalated complicated customer account issues to supervisors and help desk workers.
Education
High school diploma -
Parkville High & Center For Math/Science
Parkville, MD06.2023
Skills
- Cashiering
- Customer service
- Computer coding
- Writing
- Communications
- Professionality
- Strategic planning
- Organized
- Time management
- Serving
Team collaboration
Cybersecurity
Languages
American Sign Language
Limited Working
Certification
- Food Handler Certification
- Cisco Cybersecurity Certification
Awards
- Presidential Award for Academic Achievement
- Cisco Certification
Accomplishments
- Passed the Magnet entry test for the Magnet Program at Parkville High School and was immediately able to join any one of three course paths
- Achieved Cisco certification by completing Cybersecurity classes in the Magnet Program at Parkville High School with accuracy and efficiency
Interests
Interested in gaining new experiences and knowledge in the workforce Tackling school, spending time with loved ones, practicing the guitar, and reading the gospel occur outside of the work environment
Timeline
Server
State Fare
09.2024 - Current
Cashier/Customer Service
Weis Markets
05.2024 - 08.2024
Customer Service Representative
DoIT TSC
10.2023 - 12.2023
Cashier/Customer Service
Weis Markets
08.2021 - 08.2023
High school diploma -
Parkville High & Center For Math/Science
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