Cooper Rees
Quincy,IL
Summary
Communicative hard-worker with years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
6
6
years of professional experience
Work History
Welcome Desk Lead
Salvation Army Kroc Center
Quincy, IL
10.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Assisted with training new employees on proper customer service techniques.
- Processed transactions accurately using cash registers or other electronic equipment.
- Managed customer complaints promptly and professionally.
- Assisted with check-in procedures for guests and clients.
- Responded quickly to emergency situations involving guests or staff members.
- Facilitated communication between departments to ensure smooth operations at the Welcome Desk.
Head Bartender
Fuji Steakhouse & Sushi Bar
Quincy, IL
07.2020 - 05.2021
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Introduced new seasonal and special events menu items to successfully increase monthly sales.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Handled food orders from customers seated at the bar.
- Ensured that all liquor laws were followed during service hours.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Handled complaints and disputes from customers to promote customer satisfaction.
Host
Fuji Steakhouse & Sushi Bar
Quincy, IL
04.2018 - 02.2019
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Contributed to team efforts by accomplishing related tasks as needed.
- Resolved conflicts between customers when necessary.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
Education
High School Diploma -
Quincy Senior High School
Quincy, IL06-2017
Associate of Arts - Communications
John Wood Community College
Quincy, ILSkills
- Customer Service Expertise
- Guest Relations
- Oral and Written Communications
- Problem-Solving Skills
References
References available upon request.
Timeline
Welcome Desk Lead
Salvation Army Kroc Center
10.2022 - Current
Head Bartender
Fuji Steakhouse & Sushi Bar
07.2020 - 05.2021
Host
Fuji Steakhouse & Sushi Bar
04.2018 - 02.2019
High School Diploma -
Quincy Senior High School
Associate of Arts - Communications
John Wood Community College
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