Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Cooper L. Goede

Franklin,WI

Summary

Results-driven professional with a passion for communication, teamwork, and high performance under pressure. Known for contributing to strong organizational culture and inspiring others to achieve their best, fostering mutual growth and success. Committed to making a positive impact while continuously seeking innovative ways to succeed and improve the lives of those around me.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Ticket Sales Representative

Milwaukee Brewers
Milwaukee, WI
10.2024 - Current
  • Deliver exceptional customer service to season seat members, mini-plan holders, and group leaders, ensuring a positive and personalized fan experience.
  • Make 75+ outbound calls daily and engage in consistent email outreach to drive ticket sales and build strong client relationships.
  • Surpassed new sales goal by nearly $25,000, demonstrating strong sales acumen and initiative.
  • Achieved 98.9% of renewal goal, contributing significantly to client retention and team revenue.
  • Reached over 80% of group ticket sales goal within six months, showcasing a results-oriented and proactive sales approach.

Ticket Service Representative

Milwaukee Brewers
Milwaukee, WI
03.2022 - 10.2024
  • Generated over $300K in revenue during the final 10 months, contributing significantly to the organization's overall sales performance.
  • Collaborated with the Inside Sales team to assist customers in purchasing single-game tickets, theme night packages, and concert tickets.
  • Resolved a wide range of inbound customer issues related to the mobile app, website, and other technological platforms.
  • Participated in brainstorming sessions to develop new ideas for promotions, giveaways, and themed events to enhance fan engagement.

Student Lead Representative

University of Iowa SRM Agency
Iowa City, IA
05.2020 - 08.2020
  • Designed a new eSports Program for the University of Iowa to be included in available practicums, providing undergraduate students with valuable field experience toward their degrees.
  • Partnered with Eternal Fan to create a lasting legacy initiative for University of Iowa Athletics, fostering deeper engagement between the program and its fanbase.

Student Lead Representative

University of Iowa
San Diego, CA
06.2019 - 06.2019
  • Developed sponsorship and ticketing packages for the San Diego Padres and San Diego Gulls, aligning offerings with fan demographics and organizational goals.
  • Designed a unique, customized concessions menu for the Farmers Insurance Open, enhancing the fan experience and vendor appeal.
  • Created a targeted Donor Benefit Program for the University of San Diego, supporting donor-retention and engagement efforts.

Student Lead Representative

Iowa Wolves Practicum
Des Moines, IA
01.2019 - 05.2019
  • Collaborated with the Outside Sales Team to promote and sell single-game and group tickets for the Iowa Wolves.
  • Developed a theme night package for the Iowa Wolves organization, enhancing fan engagement and game-day experience.

Education

Master of Science - Sports Management

University of Wisconsin-Parkside
Kenosha, WI
05.2022

Bachelor of Science - Sports Management

University of Iowa
Iowa City, IA
12.2020

Skills

  • Microsoft Ecosystem (Word, PowerPoint, Excel, Outlook, Teams)
  • Team collaboration
  • Critical Thinking
  • Customer service
  • Client relationship management
  • Effective communication

Certification

  • Player Agent Certification, National Basketball Players Association (NBPA), 02/01/23
  • Player Agent Certification, National Football League Players Association (NFLPA), 07/01/23
  • Athlete Management Certification, Sports Management Worldwide (SMWW), 06/01/22
  • Basketball Agent Course Certification, Sports Management Worldwide (SMWW), 02/01/23
  • Pro Football Agent Course Certification, Sports Management Worldwide (SMWW), 06/01/23

References

  • Packy Moran, College Instructor, University of Iowa, (319) 335-9340, packy-moran@uiowa.edu
  • Ryan Cameron, Manager, Milwaukee Brewers, (414) 902-4639, ryan.cameron@brewers.com
  • Stephen Rosenthal, Director of Inside Sales, Milwaukee Brewers, (414) 902-4512, steve.rosenthal@brewers.com

Timeline

Ticket Sales Representative

Milwaukee Brewers
10.2024 - Current

Ticket Service Representative

Milwaukee Brewers
03.2022 - 10.2024

Student Lead Representative

University of Iowa SRM Agency
05.2020 - 08.2020

Student Lead Representative

University of Iowa
06.2019 - 06.2019

Student Lead Representative

Iowa Wolves Practicum
01.2019 - 05.2019

Master of Science - Sports Management

University of Wisconsin-Parkside

Bachelor of Science - Sports Management

University of Iowa

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