Cooper L. Goede
Franklin,WI
Summary
Results-driven professional with a passion for communication, teamwork, and high performance under pressure. Known for contributing to strong organizational culture and inspiring others to achieve their best, fostering mutual growth and success. Committed to making a positive impact while continuously seeking innovative ways to succeed and improve the lives of those around me.
Overview
7
7
years of professional experience
Work History
Ticket Sales Representative
Milwaukee Brewers
Milwaukee, WI
09.2024 - Current
- Deliver exceptional customer service to season seat members, mini-plan holders, and group leaders, ensuring a positive and personalized fan experience.
- Make 75+ outbound calls daily and engage in consistent email outreach to drive ticket sales and build strong client relationships.
- Surpassed new sales goal and saw overall sales grow by $200K, demonstrating strong sales acumen and initiative.
- Surpassed renewal goal by $35.7K, contributing significantly to client retention and team revenue.
- Reached over 50% of group ticket sales goal within five months, showcasing a results-oriented and proactive sales approach.
Ticket Service Representative
Milwaukee Brewers
Milwaukee, WI
02.2022 - 09.2024
- Generated over $300K in revenue during the final 10 months, contributing significantly to the organization's overall sales performance.
- Collaborated with the Inside Sales team to assist customers in purchasing single-game tickets, theme night packages, and concert tickets.
- Resolved a wide range of inbound customer issues related to the mobile app, website, and other technological platforms.
- Participated in brainstorming sessions to develop new ideas for promotions, giveaways, and themed events to enhance fan engagement.
Student Lead Representative
University of Iowa SRM Agency
Iowa City, IA
04.2020 - 07.2020
- Designed a new eSports Program for the University of Iowa to be included in available practicums, providing undergraduate students with valuable field experience toward their degrees.
- Partnered with Eternal Fan to create a lasting legacy initiative for University of Iowa Athletics, fostering deeper engagement between the program and its fanbase.
Student Lead Representative
University of Iowa
San Diego, CA
05.2019 - 06.2019
- Developed sponsorship and ticketing packages for the San Diego Padres and San Diego Gulls, aligning offerings with fan demographics and organizational goals.
- Designed a unique, customized concessions menu for the Farmers Insurance Open, enhancing the fan experience and vendor appeal.
- Created a targeted Donor Benefit Program for the University of San Diego, supporting donor-retention and engagement efforts.
Student Lead Representative
Iowa Wolves Practicum
Des Moines, IA
12.2018 - 04.2019
- Collaborated with the Outside Sales Team to promote and sell single-game and group tickets for the Iowa Wolves.
- Developed a theme night package for the Iowa Wolves organization, enhancing fan engagement and game-day experience.
Education
Master of Science - Sports Management
University of Wisconsin-Parkside
Kenosha, WI05-2022
Bachelor of Science - Sports Management
University of Iowa
Iowa City, IA12-2020
Skills
- Microsoft Ecosystem (Word, PowerPoint, Excel, Outlook, Teams)
- Team collaboration
- Critical Thinking
- Customer service
- Client relationship management
- Effective communication
References
- Packy Moran, College Instructor, University of Iowa, (319) 335-9340, packy-moran@uiowa.edu
- Stephen Rosenthal, Director of Sales, Milwaukee Brewers, (414) 902-4512, steve.rosenthal@brewers.com
- Maya Kelnhofer, Director of Inside Sales, Milwaukee Brewers, (414) 902-4564, maya.kelnhofer@brewers.com
Timeline
Ticket Sales Representative
Milwaukee Brewers
09.2024 - Current
Ticket Service Representative
Milwaukee Brewers
02.2022 - 09.2024
Student Lead Representative
University of Iowa SRM Agency
04.2020 - 07.2020
Student Lead Representative
University of Iowa
05.2019 - 06.2019
Student Lead Representative
Iowa Wolves Practicum
12.2018 - 04.2019
Bachelor of Science - Sports Management
University of Iowa
Master of Science - Sports Management
University of Wisconsin-Parkside