Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cora Mushero

Summary

Over five years overall customer service experience. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

T-Mobile
Oakland
07.2024 - Current
  • Assisted customers with account inquiries.
  • Resolved billing issues and helped to understand any billing questions.
  • Educated customers on service features and plans.
  • Helping find the right devices, features and plans for the overall best experience.

Barista Shift Supervisor

Aroma Joes
Waterville
07.2020 - 08.2022
  • Managed inventory levels and restocked supplies to maintain service efficiency.
  • Supervised daily operations and ensured smooth workflow during busy shifts.
  • Resolved customer complaints in a polite and professional manner.
  • Prepared and served food and drinks.

Barista Shift Supervisor

Aroma Joes
Orono
06.2019 - 07.2021
  • Trained new baristas in food and beverage preparation and customer service techniques.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Ensured the store was stocked and ready for the next team when they arrived.

Education

Guilford Christian Academy
Guilford, ME

Skills

  • Account management
  • Billing resolution
  • Customer education
  • Effective communication
  • Time management
  • Complaint handling
  • Problem resolution

Timeline

Customer Service Representative

T-Mobile
07.2024 - Current

Barista Shift Supervisor

Aroma Joes
07.2020 - 08.2022

Barista Shift Supervisor

Aroma Joes
06.2019 - 07.2021

Guilford Christian Academy
Cora Mushero