Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
Community Service
Timeline
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CORA STROUD

Columbus,Ohio

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Offering top-notch data entry, typing, website creation, and advertising abilities. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Delivery Driver

AMAZON FLEX
01.2023 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

PROFFESIONAL COSMETOLOGIST

CocoBeautyB LLC
06.2021 - Current
  • Overseen deals and online bookings for over 2,000+ clients
  • Giving clients a full scope of hairstyles, and treatments required for hair development, improvement,etc
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Amazon FBA Seller

Adjua Ampaw Collections LLC
08.2022 - 12.2023
  • Interfaced with clients, drifting through divisions to guarantee consumer loyalty and giving interpretation administrations
  • Recruited 3 partners, giving training, direction, and input with respect to methodologies and client care
  • Customized websites for younger, center, and senior clients
  • Increased customer satisfaction by implementing innovative store layout and design.
  • Expanded product offerings for enhanced customer experience by conducting thorough market research and trend analysis.
  • Increased product sales by optimizing Amazon listings with keyword research and market analysis.
  • Managed inventory levels to ensure stock availability and minimized storage fees.

RECEPTIONIST, HOUSEKEEPING

Stay America
04.2018 - 04.2019
  • Help organize and clean hotel or hotel guest rooms.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Assist manager of any filing documents, phone calls, and money management
  • Assist customers with any money management, room services ,reservations canceling, and or adjusting.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

CALL CENTER REPRESENTATIVE

Jcpenney Warehouse
01.2017 - 08.2017
  • Handle about 50+ customers interactions per day in a polite and timely manner , to meet all customers' needs
  • Assess all troubleshooting problems with customers in order so they can be addressed and fixed promptly
  • Able to set up headphones, laptops, microphones ,and or any other items used to help assist my clients
  • Package customers orders ,from information given on customer worksheet order.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

HIGH SCHOOL DIPLOMA -

Academy of Urban Scholars
06.2020

Skills

  • Package Delivery Driver
  • Safe Driving Record
  • CEO Business Managing Entrepreneur
  • Data Entry
  • Hair Maintenance Expert
  • Store Retailer
  • Promoting, freelancer, technology, web specialist, etc
  • Data Acquisition
  • Payment Collections
  • Customer Service

Certification

  • COMPTIA CERTIFICATE
  • GOOGLE KNOWLEDGE CERTIFICATE
  • CERTIFICATE OF COMMUNITY SERVICE

Languages

English

Awards

Honor Roll: Fall 2011 Student Athlete Award, 2008-2010 Employee of the Month, Extended Stay America Outstanding Achievement in Customer Satisfaction, 2013

Community Service

  • Volunteer, Grand Rapids Animal Shelter, 2010-Current
  • Collection Volunteer, Toys for Tots, March 2007
  • Student Tutor, Greenborough Elementary School, 2003-2005

Timeline

Delivery Driver

AMAZON FLEX
01.2023 - Current

Amazon FBA Seller

Adjua Ampaw Collections LLC
08.2022 - 12.2023

PROFFESIONAL COSMETOLOGIST

CocoBeautyB LLC
06.2021 - Current

RECEPTIONIST, HOUSEKEEPING

Stay America
04.2018 - 04.2019

CALL CENTER REPRESENTATIVE

Jcpenney Warehouse
01.2017 - 08.2017

HIGH SCHOOL DIPLOMA -

Academy of Urban Scholars

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CORA STROUD