Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Open To Work
Hi, I’m
CORA STROUD
Behavioral Health Services, Case Management, PRS,Hairdresser, & Delivery Driver
Columbus,Ohio
Summary
Overview
9
years of professional experience
5
Certification
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Delivery DriverRECEPTIONIST, HOUSEKEEPINGCALL CENTER REPRESENTATIVECase ManagerCEO, Case Manager, Behavioral Health ServicesWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteLocation: Columbus, Ohio, US
Open to relocation: Yes
Salary Range
$40/hr - $1000/hrImportant To Me
Career advancementWork History
Excelsior NextGen Center LLC
CEO, Case Manager, Behavioral Health Services, PRS
03.2025 - Current
Job overview
- Mentored senior leadership, promoting professional development and succession planning within the organization.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed individualized recovery plans in collaboration with clients, focusing on unique goals and needs.
- Developed and implemented individualized treatment plans for clients with various behavioral health conditions.
- Provided crisis intervention services, effectively managing high-stress situations to safeguard client wellbeing.
- Used [Software] to document patient information, progress notes, and treatment plans.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Motivating & Mentoring Children LLCColumbus, OH
CEO,Case Manager, Behavioral Health Services
08.2024 - Current
Job overview
- Managed comprehensive case evaluations, ensuring alignment with client needs and available resources.
- Developed individualized service plans, coordinating with multidisciplinary teams for holistic support.
- Facilitated client meetings, promoting engagement and collaboration among stakeholders.
- Monitored client progress, adjusting strategies to enhance outcomes and address challenges effectively.
- Implemented best practices in case management, optimizing workflow and resource allocation across programs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Mentored junior case managers, fostering professional development and knowledge sharing within the team.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
CocoBeautyB LLC
CEO, Hairstylist
01.2023 - 12.2025
Job overview
- Implemented efficient scheduling practices to optimize appointment flow and reduce wait times.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Developed strong client relationships through effective communication and follow-up services.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
AMAZON FLEXColumbus, OH
Delivery Driver
01.2023 - Current
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Stay America
RECEPTIONIST, HOUSEKEEPING
04.2018 - 04.2019
Job overview
- Help organize and clean hotel or hotel guest rooms.
- Confirmed appointments, communicated with clients, and updated client records.
- Assist manager of any filing documents, phone calls, and money management
- Assist customers with any money management, room services ,reservations canceling, and or adjusting.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Jcpenney Warehouse
CALL CENTER REPRESENTATIVE
01.2017 - 08.2017
Job overview
- Handle about 50+ customers interactions per day in a polite and timely manner , to meet all customers' needs
- Assess all troubleshooting problems with customers in order so they can be addressed and fixed promptly
- Able to set up headphones, laptops, microphones ,and or any other items used to help assist my clients
- Package customers orders ,from information given on customer worksheet order.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Academy of Urban ScholarsColumbus, OH
High School Diploma from Technology Education
06.2020
University Overview
Skills
- Crisis management
- Leadership and people development
- Business development
- Client advocacy
- Policies and procedures
- Executive leadership
CEO Business Managing Entrepreneur
Data Entry
Hair Maintenance Expert
Promoting, freelancer, technology, web specialist, etc
Data Acquisition
Payment Collections
Valid Driver's license
Teamwork and collaboration
Customer service
Positive attitude
Certification
- COMP-TIA CERTIFICATE
- GOOGLE KNOWLEDGE CERTIFICATE
- CERTIFICATE OF COMMUNITY SERVICE
- Qualified Behavioral Health Services
- Certified Peer Recovery Supporter
- Chemical Dependency Counselor Assistant
Community Service
Community Service
- Volunteer, Grand Rapids Animal Shelter, 2010-Current
- Collection Volunteer, Toys for Tots, March 2007
- Student Tutor, Greenborough Elementary School, 2003-2005
Awards
Awards
Honor Roll: Fall 2011 Student Athlete Award, 2008-2010 Employee of the Month, Extended Stay America Outstanding Achievement in Customer Satisfaction, 2013Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
CEO, Case Manager, Behavioral Health Services, PRS
Excelsior NextGen Center LLC
03.2025 - Current
CEO,Case Manager, Behavioral Health Services
Motivating & Mentoring Children LLC
08.2024 - Current
CEO, Hairstylist
CocoBeautyB LLC
01.2023 - 12.2025
Delivery Driver
AMAZON FLEX
01.2023 - Current
RECEPTIONIST, HOUSEKEEPING
Stay America
04.2018 - 04.2019
CALL CENTER REPRESENTATIVE
Jcpenney Warehouse
01.2017 - 08.2017
Academy of Urban Scholars
High School Diploma from Technology Education
Languages
English