CORA STROUD
Case Management/ Delivery Driver
Columbus,Ohio
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
9
9
years of professional experience
5
5
Certification
Work History
Case Manager
Carex
08.2024 - 08.2025
- Managed comprehensive case evaluations, ensuring alignment with client needs and available resources.
- Developed individualized service plans, coordinating with multidisciplinary teams for holistic support.
- Facilitated client meetings, promoting engagement and collaboration among stakeholders.
- Monitored client progress, adjusting strategies to enhance outcomes and address challenges effectively.
- Implemented best practices in case management, optimizing workflow and resource allocation across programs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
Delivery Driver
AMAZON FLEX
01.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
RECEPTIONIST, HOUSEKEEPING
Stay America
04.2018 - 04.2019
- Help organize and clean hotel or hotel guest rooms.
- Confirmed appointments, communicated with clients, and updated client records.
- Assist manager of any filing documents, phone calls, and money management
- Assist customers with any money management, room services ,reservations canceling, and or adjusting.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
CALL CENTER REPRESENTATIVE
Jcpenney Warehouse
01.2017 - 08.2017
- Handle about 50+ customers interactions per day in a polite and timely manner , to meet all customers' needs
- Assess all troubleshooting problems with customers in order so they can be addressed and fixed promptly
- Able to set up headphones, laptops, microphones ,and or any other items used to help assist my clients
- Package customers orders ,from information given on customer worksheet order.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma - Technology Education
Academy of Urban Scholars
Columbus, OH06.2020
Skills
Package Delivery Driver
Certification
- COMP-TIA CERTIFICATE
- GOOGLE KNOWLEDGE CERTIFICATE
- CERTIFICATE OF COMMUNITY SERVICE
- Quality Behavioral Health Services
- Peer Recovery Support
Languages
English
Awards
Honor Roll: Fall 2011 Student Athlete Award, 2008-2010 Employee of the Month, Extended Stay America Outstanding Achievement in Customer Satisfaction, 2013
Community Service
- Volunteer, Grand Rapids Animal Shelter, 2010-Current
- Collection Volunteer, Toys for Tots, March 2007
- Student Tutor, Greenborough Elementary School, 2003-2005
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Case Manager
Carex
08.2024 - 08.2025
Delivery Driver
AMAZON FLEX
01.2023 - Current
RECEPTIONIST, HOUSEKEEPING
Stay America
04.2018 - 04.2019
CALL CENTER REPRESENTATIVE
Jcpenney Warehouse
01.2017 - 08.2017
High School Diploma - Technology Education
Academy of Urban Scholars