Corabeth Richardson

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Recorded account information to open new customer accounts.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Answered incoming calls and respond to customer inquiries in a timely and professional manner
• Updated account information to maintain customer records.
• Maintained up-to-date knowledge of product and service changes.
• Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Checked identification for minimum age for sale of alcoholic beverages.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Inspected dishes and utensils for cleanliness.
• Used cash registers and credit card machines to cash out customers.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Stayed up-to-date on menu changes to help customers make food choices.

My responsible for this company was to oversee content marketing strategy and social media management (Facebook, Instagram, Twitter, and TikTok). The goal was to increase their audience and get people to sign up for their services. Also, I was responsible for their photography content.

• Photographed high-quality images for various print and digital projects.

• Ran social media accounts for a photography business • Wrote and scheduled posts
• Answered customer inquiries

Key Achievement:

• Increase Audience/ engagement
• Post quality content

• Analyzed and reported social media and online marketing campaign results.
• Developed marketing content such as blogs, promotional materials and advertisements for social media.
• Communicated with followers to promptly respond to queries and monitor reviews.
• Engaged relevant influencers to build brand awareness.
• Conducted research to determine current benchmark trends and audience preferences.
• Suggested and implemented new features to develop brand awareness.
• Worked with department personnel to deliver brand consistency in social media messages.
• Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
• Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
• Coached employees company-wide on content creation best practices.
• Created actionable plans to grow and maintain followers through Twitter, Facebook, Instagram, and TikTok with 5 posts a day.
• Increased customer engagement through social media.

• Invited prospects to fill out application upon completion of property tour.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Used Yardi Software to keep record of financial transactions and rental applications.
• Distributed and followed up on tenant renewal notices.
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Administered operations to handle needs of more than 95% tenants across 620 property units.