Coraleen Stuart
Centreville,VA
Summary
Dynamic Notary Signing Agent with proven expertise at Rocket Close, specializing in real estate transactions and electronic notarization. Recognized for enhancing client satisfaction through exceptional service and meticulous document review. Adept at identity verification and maintaining confidentiality, driving operational efficiency while fostering strong relationships within the community.
Professional with thorough understanding of loan documents and notarial procedures. Known for strong communication skills, attention to legal details, and ability to ensure compliance with state laws. Focuses on team collaboration and achieving results, adapting to changing needs seamlessly. Trusted for reliability, integrity, and effective problem-solving.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Notary Signing Agent
Rocket Close
Detroit, MI
04.2014 - Current
- Facilitated notarization of documents, ensuring compliance with legal requirements and client specifications.
- Reviewed loan documents for accuracy, identifying discrepancies and facilitating resolution with clients and lenders.
- Coordinated appointment schedules, optimizing client interactions and enhancing service delivery efficiency.
- Provided exceptional customer service, addressing inquiries and concerns to foster positive client relationships.
- Implemented quality control measures to enhance accuracy in notarization services, ensuring adherence to regulatory standards.
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
- Maintained a professional image at all times while representing both the Notary Signing Agent role and the company brand during appointments.
- Streamlined the signing process for smoother transactions by maintaining an organized workflow and paying close attention to detail.
- Improved overall efficiency within the office environment by implementing organizational systems for managing appointment calendars, tracking signed documents, and storing confidential information securely.
- Developed strong relationships with local businesses, promoting increased referrals for notary services within the community.
- Developed streamlined processes for document handling, reducing turnaround time and improving workflow efficiency.
- Led initiatives for process improvement, driving enhancements in customer satisfaction and operational effectiveness.
- Enhanced client satisfaction by efficiently managing loan signing appointments and providing clear explanations of documents.
- Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
- Increased efficiency for lenders and title companies by promptly returning completed documents after thorough verification of their accuracy.
- Facilitated seamless real estate transactions by accurately executing all necessary documents, including deeds, mortgage notes, and affidavits.
- Supported timely and accurate administrative task completion.
- Guaranteed compliance with state laws and regulations through diligent adherence to notarial procedures and record-keeping practices.
- Minimized delays in closing processes by proactively addressing any discrepancies or concerns before they escalated into larger issues.
- Managed challenging situations with poise and professionalism, resolving conflicts between parties while maintaining a neutral position as a Notary Signing Agent.
- Enhanced the overall client experience by providing additional services as needed, such as witnessing signatures on affidavits or administering oaths and affirmations.
- Boosted client retention through exceptional customer service and consistent communication throughout the entire notary process.
- Expanded knowledge of industry trends and changes in legislation through regular participation in continuing education courses and networking events.
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Drafted and executed notarial affidavits in accordance with applicable laws.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Provided guidance to customers to facilitate completion of notarial documents.
- Administered oath to document signers to obtain affirmation of truth.
- Checked client identification to maintain compliance with state legal requirements.
- Checked documents and identifying credentials for all parties.
- Increased customer service success rates by quickly resolving issues.
- Reconciled checks to be attached to closing documents once closing was completed.
- Work independently and in a team environment
- Make sure that my computer software is in compliance with Clearsign platform, digital notarization is current and camera and microphone is working when performing Remote Online Notarizations (RON).
Administive Assistant Volunteer (VIPS)
Fairfax County Police Department
Fairfax, VA
03.2023 - 04.2024
- Used strong interpersonal communication skills to convey information to others.
- Performed background check, (fingerprint - digital or wet process).
- Performed as an Administrative Assistant II duties in Central Records
- Opened up the department cash register and front windows to serve customers.
- First point of contact for civilians, such as attorneys and background investigators.
- Reconciled cash and payments for the day. Balanced all transactions for the day to check for accuracy and prepared for bank deposits.
- Searched the Traffic Records Electronic System (TREDS) website by case number to find the status of a report’s location, if it was in Central Records or DMV.
- Researched incident and accident reports.
- Received and processed payments for Expungements for the Quality Assurance section.
- Checked in customers and investigators to be seen by employees to process their requests.
- Processed cash, credit card and debit payments with the Desk 3500 Ingenico equipment.
- Assisted customers completing necessary forms at the information counter.
- Served customers who needed to file a domestic abuse claim.
- Experience working with all levels of authorities such as, supervisors, directors, investigators and police officers.
- Upheld sensitive, confidential and dissemination policies based on the Code of Virginia.
- Coordinated office operations, enhancing workflow efficiency and communication among departments.
- Assisted in budget tracking, contributing to accurate financial reporting and resource allocation.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed filing system, entered data and completed other clerical tasks.
Education
Ph.D. - Doctorate of Ministry
Faith Christian University & Schools
Temple Hills, MD05-2007
Master of Arts - Christian Education
Faith Christian University & Schools
Temple Hills, MD05-2005
Bachelor of Science - Business Administration And Management
Missouri Western State University
Saint Joseph, MO08-1983
Skills
- Real estate transaction
- Identity verification
- Confidentiality assurance
- Legal terminology
- Electronic notarization proficiency
- Proper notarization procedures
- Notary law compliance
- Mortgage industry awareness
- Documentation skills
- Recordkeeping skills
- Professional writing skills
- Document review
Certification
A Notary Public for the Commonwealth at Large
- CNP - Certified Notary Public
Languages
English
Full Professional
Timeline
Administive Assistant Volunteer (VIPS)
Fairfax County Police Department
03.2023 - 04.2024
Notary Signing Agent
Rocket Close
04.2014 - Current
Ph.D. - Doctorate of Ministry
Faith Christian University & Schools
Master of Arts - Christian Education
Faith Christian University & Schools
Bachelor of Science - Business Administration And Management
Missouri Western State University