Summary
Overview
Work History
Education
Skills
Timeline
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Coralie Nesfeder

Jacksonville,NC

Summary

Dynamic professional with extensive experience in scheduling and team leadership at Chick-fil-A. Proven ability to enhance customer satisfaction and resolve conflicts effectively. Skilled in relationship building and organizational management, ensuring optimal staffing and operational efficiency. Recognized for maintaining a productive work environment while managing over 100 staff schedules seamlessly.

Overview

6
6
years of professional experience

Work History

Director of Scheduling

Chick-fil-A
01.2022 - 06.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
  • Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
  • Set schedules for 100+ staff by planning and designating shifts and hours.

Front Desk Receptionist

Allentown Chiropractic Center
06.2019 - 09.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Associate Cashier

Philly Pretzel Factory
05.2019 - 08.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Kept work area clean, organized, and well-stocked with necessary supplies for smooth daily operations.

Education

No Degree -

Lehigh Carbon Community College
Schnecksville, PA

No Degree - Exercise Science

University of North Carolina Wilmington
Wilmington, NC

High School Diploma -

Salisbury Senior High School
Allentown, PA
06-2020

Skills

  • Relationship building
  • Scheduling and calendar management
  • Influencing others
  • Team leadership
  • Problem-solving
  • Organizational skills
  • Multitasking Abilities
  • Teamwork
  • Reliability

Timeline

Director of Scheduling

Chick-fil-A
01.2022 - 06.2025

Front Desk Receptionist

Allentown Chiropractic Center
06.2019 - 09.2020

Associate Cashier

Philly Pretzel Factory
05.2019 - 08.2020

No Degree -

Lehigh Carbon Community College

No Degree - Exercise Science

University of North Carolina Wilmington

High School Diploma -

Salisbury Senior High School

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Coralie Nesfeder