Coray Roberts
Sales Engineer
St. George,UT
Summary
My background includes strong experience with SaaS architecture, technical onboarding, and discovery processes. I have led large-scale implementations, including a statewide rollout across 250 schools in Idaho, coordinating with district IT teams to ensure systems were configured correctly and integrated smoothly into existing workflows. This work required detailed preparation, technical troubleshooting, and clear communication across multiple stakeholders.
Overview
24
24
years of professional experience
5
5
Certifications
Work History
Sr. Partner Success Manager
Pathful
03.2022 - 11.2024
- Boosted Net Revenue Retention (NRR): Secured $3.5M in renewals across Nevada, Idaho, and LAUSD by implementing scalable customer success playbooks that increased adoption and minimized churn.
- Improved Customer Satisfaction: Increased CSAT by 15% through proactive engagement, data-driven insights, and process optimization.
- Streamlined Onboarding: Led Idaho statewide rollout across 250 schools, reducing onboarding time and ensuring high adoption and engagement.
- Team Leadership: Onboarded and coached 3 new team members, fostering performance and accountability in collaboration with crossfunctional teams.
- Cross-Functional Alignment: Partnered with Sales, Product, and executive leadership to align goals, influence decisions, and ensure successful program execution.
Manager - Sr Digital Success and Technical Manager
HMH/Scholastic
04.2006 - 10.2021
- Customer Success Optimization: Improved customer satisfaction by 8–10% YoY by designing and implementing effective support strategies.
- Process & Onboarding Efficiency: Managed full project lifecycles, including iPad deployments and IT projects, streamlining processes for faster adoption.
- Team Leadership: Grew team from 9 to 18 tech support staff + 3 managers, providing coaching, feedback, and performance management.
- Cross-Functional Collaboration: Worked closely with Sales, Product, and leadership to ensure alignment, resource allocation, and customer success outcomes.
- Operational Oversight: Managed division operations with an $18M annual budget, ensuring strategic priorities and customer-focused initiatives were met.
- HMH Acquired Scholastic Division 2015
Senior Field Engineer
Plato Learning
01.2001 - 04.2006
- Statewide Implementation – $10 Million sale – Albertsons Fund completed a software implementation in every school district in the state of Idaho.
- Reduced system failures by – 30% by identifying root causes and providing actionable recommendations.
Education
Leadership Classes -
University Of Phoenix
AZC JAVA/JavaScript MCSE/MCP/A+/CNE Certification - US
New Horizons
MCSE/MCP/A+/CNE Certification - undefined
New Horizons
INet + and ACTC Certification - undefined
Capella University
Chemistry - undefined
University of Utah
Skills
- Project Management (PMP) & Sales Support
- Data-Driven Decision Making & KPI Analysis
- Data Imports/Exports & SIS
- Client Relationship Management (CRM, Salesforce, ChurnZero, SIS)
- Technical Implementation & Leadership
SSO, LMS, Classlink, Clever and API experience
LTI's and RTI Canvas and Schoology
Certification
PMP
Timeline
Sr. Partner Success Manager
Pathful
03.2022 - 11.2024
Manager - Sr Digital Success and Technical Manager
HMH/Scholastic
04.2006 - 10.2021
Senior Field Engineer
Plato Learning
01.2001 - 04.2006
C JAVA/JavaScript MCSE/MCP/A+/CNE Certification - US
New Horizons
MCSE/MCP/A+/CNE Certification - undefined
New Horizons
INet + and ACTC Certification - undefined
Capella University
Chemistry - undefined
University of Utah
Leadership Classes -
University Of Phoenix