Dynamic General Manager with extensive experience in restaurant operations and financial analysis. Skilled in training teams and ensuring compliance with health standards, leading to improved customer service and operational efficiency.
Overview
1
1
Certification
4
4
years of professional experience
Work History
General Manager
Culver's Restaurant
Williston, North Dakota
10.2022 - Current
Supervised daily restaurant operations to ensure seamless service delivery.
Trained and mentored staff, enhancing team performance and customer satisfaction.
Managed inventory levels to ensure consistent availability of menu items and supplies.
Implemented health and safety standards, ensuring compliance and a clean, safe environment.
Resolved customer complaints promptly to ensure satisfaction and loyalty.
Conducted training sessions for employees on their specific duties, company policies, and operational procedures.
Established and maintained effective communication with staff members to ensure efficient operations.
Implemented disciplinary measures for employees by issuing verbal and written warnings for policy violations.
Ensured compliance with local health department regulations regarding food safety standards.
Monitored financial performance, identifying areas for cost savings and revenue growth.
Analyzed existing processes for effectiveness and developed new systems to enhance overall productivity levels.
Delegated work to staff, setting priorities and goals.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.