Highly persuasive and motivated sales and technical support representative seeking an executive position where I can apply my critical/analytical thinking and negotiation skills. Searching for an organization that prioritizes interior advancement where I can continue to develop. This includes working with colleagues to deliver an informed, first-rate, and bold product in a high-pressure corporate environment.
Overview
6
6
years of professional experience
Work History
Patient Operations Specialist
CareMetx, LLC/Patient Access Network Foundation
Washington, DC
06.2020 - Current
Perform administrative functions for underinsured patient financial benefit
Interact with healthcare providers, patients, insurance co.'s, pharmacies, agencies, and third parties/hubs
Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
Analyzed key performance indicators to identify effective strategies.
Collaborated with other departments to develop solutions that addressed operational issues across the organization.
Provided training and guidance to staff on operational procedures, policies, and regulations.
Store/assess confidential information of medical records and data entry
Assisted with the development of project plans for new initiatives or process improvements.
Implemented new processes to streamline daily tasks, resulting in increased efficiency.
Analyzed customer feedback to improve operations processes and increase customer satisfaction.
Compliant in Claims, Income Verification, Insurance Premiums, Enrollments, Tech Support, and Language departments.
NBA TV Freelance Editor
Turner Broadcasting, Inc.
Atlanta, GA
10.2019 - 06.2020
Produced and edited game feed for highlights, packages/features, and commercial bumps
Generated creative content/ideas for all platforms while working in a collaborative, fast-paced environment
Produced shot sheets (stats & scripts) while editing live programming for pre & post-game shows on NBA TV and TNT
Held weekly editorial meetings to generate publication ideas and review staff recommendations.
Pardon The Interruption (PTI) Production Intern
Rydholm Projects
Washington, DC
05.2019 - 08.2019
Created graphics and animations for promotional materials.
Edited raw footage into a finished product using various software applications such as Adobe Premiere Pro or Final Cut Pro X.
Researched, organized, selected footage, and edited video content for the show’s daily content.
Developed creative solutions for unexpected problems encountered during production activities.
Met project deadlines consistently by working effectively with producers, directors, and anchors to stay on top of milestone schedules.
2019 Emmy Award Winner (Most Outstanding Studio Show - Daily)
Multimedia Journalist News Intern
WJBF Channel 6 (ABC)
Augusta, GA
05.2018 - 08.2018
Collaborated with producers, photographers, editors, and other journalists on multimedia projects.
Met deadlines with reliable, in-depth news coverage.
Developed and reported news stories for publication or broadcast, thoroughly describing background and details of events.
Monitored news developments in order to identify potential story ideas.
Posted on social media sites frequently to increase news broadcast traffic.
Conducted interviews with sources to obtain information for stories.
Created scripts and headlines for daily/nightly newscasts.