John Corbin Beck
Frisco,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
Work History
Service Drive Manager
Five Star Chevrolet
Carrollton, United States
02.2021 - Current
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Contributed to development, implementation and execution of maintenance programs.
Service Manager
Lewisville Volkswagen
Lewisville, TX
01.2013 - 11.2020
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Sales Consultant
Lewisville Volkswagen
Lewisville, TX
01.2010 - 01.2013
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
Porter
Lewisville Volkswagen
Lewisville, TX
05.2006 - 05.2008
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Completed sweeping, mopping and window-cleaning.
- Communicated with coworkers and managers about completed duties.
Education
No Degree - Dealer Academy
NADA Dealer Academy
Washington DCHigh School Diploma -
Southlake Carroll High School
Southlake, Tx05.2008
Skills
- Excellent Communication
- Financial Management
- Negotiation
- Staff Management
Timeline
Service Drive Manager
Five Star Chevrolet
02.2021 - Current
Service Manager
Lewisville Volkswagen
01.2013 - 11.2020
Sales Consultant
Lewisville Volkswagen
01.2010 - 01.2013
Porter
Lewisville Volkswagen
05.2006 - 05.2008
No Degree - Dealer Academy
NADA Dealer Academy
High School Diploma -
Southlake Carroll High School