Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cordel Lawrence

Panama City Beach

Summary

Dedicated grocery clerk with a strong focus on enhancing customer experiences through exceptional service and effective communication. Proven ability to streamline operations and maintain high standards of store presentation.

Detail-oriented professional with experience in fast-paced retail and dining environments. Skilled in teamwork, customer engagement, and inventory management. Committed to improving service efficiency and ensuring customer satisfaction.

Dependable customer service specialist with a proven track record in retail and hospitality. Known for strong communication skills and a commitment to maintaining organized environments. Ready to contribute to enhanced customer experiences and operational excellence.

Overview

5
5
years of professional experience

Work History

Grocery Clerk

Publix
Inlet Beach, FL
01.2025 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained cleanliness and organization of store shelves, ensuring optimal product presentation.
  • Collaborated with team members to manage inventory levels and restock products timely.
  • Implemented improved stocking methods that reduced product retrieval time for staff.
  • Developed promotional displays that increased customer engagement and sales performance.
  • Stocked shelves and organized merchandise displays for easy retrieval.

Server/Customer Service Cashier

Thomas Donut and Snack Shop
Panama City Beach, FL
05.2023 - 02.2025
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
  • Managed order accuracy and timely delivery of food and beverages to enhance dining experience.
  • Collaborated with kitchen staff to streamline service flow and minimize wait times during peak hours.
  • Trained new team members on menu knowledge, service standards, and operational procedures to maintain quality.
  • Resolved customer complaints promptly, fostering positive relationships and enhancing overall dining experience.

Server

Dat Cajuns Place
Panama City Beach, FL
03.2021 - 05.2023
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Managed table assignments to optimize seating efficiency during peak hours.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Processed payments accurately using POS system while ensuring transaction security.
  • Handled customer complaints with professionalism, resolving issues to maintain satisfaction.

Server

Crafty Crab
Panama City, FL
02.2021 - 11.2021

Greet guests promptly friendly attentive manner

Take accurate food and beverage orders and enter them into the POS system.

Deliver food and drinks in a timely manner while ensuring quality and presentation.

Answer question about the menu, make recommendations, and accommodate special requests

Handle cash and card transaction accurately

Maintain a clean organized dining area

Communicate effectively with kitchen and team members to ensure a smooth service.

Education

Customer Care Certificate -

National Youth Service
St.Anns Jamaica
04-2008

High School Diploma -

Brown's Town
`St. Anns Jamaica
06-2007

Home Economics -

Brown's Town
St Anns Jamaica
06-2007

Skills

  • Customer service
  • Attention to detail
  • Teamwork and collaboration
  • Excellent communication
  • Punctual and reliable
  • Product stocking
  • Customer service-focused
  • Assisting customers
  • Workplace safety
  • Cleaning and sanitation
  • Flexible schedule
  • Heavy lifting
  • Written and oral communication
  • Training and mentoring

Languages

English
Full Professional

Timeline

Grocery Clerk

Publix
01.2025 - Current

Server/Customer Service Cashier

Thomas Donut and Snack Shop
05.2023 - 02.2025

Server

Dat Cajuns Place
03.2021 - 05.2023

Server

Crafty Crab
02.2021 - 11.2021

Customer Care Certificate -

National Youth Service

High School Diploma -

Brown's Town

Home Economics -

Brown's Town