Cordelia Harper
Mobile
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
7
7
years of professional experience
2006
2006
years of post-secondary education
Work History
Assistant Manager
Autry Greers & Sons
Mobile
10.2018 - Current
- Assisted team in daily operations and strategic planning initiatives.
- Coordinated staff schedules to ensure optimal coverage and efficiency.
- Facilitated training sessions for new employees on company policies and procedures.
- Managed inventory control processes to maintain stock levels and organization.
- Implemented customer service strategies to enhance client satisfaction and retention.
- Oversaw compliance with safety regulations and company standards across operations.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Housekeeper
Quality Inn Hotel
Mobile
10.2018 - 10.2019
- Cleaned guest rooms to maintain hotel cleanliness and comfort.
- Restocked supplies in bathrooms and kitchens as needed for guest convenience.
- Inspected rooms for maintenance issues and reported them promptly.
- Managed laundry operations, ensuring timely cleaning of linens and towels.
- Collaborated with front desk staff to address guest requests efficiently.
- Organized storage areas for cleaning supplies and equipment effectively.
- Performed deep cleaning tasks during off-peak hours to enhance room readiness.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
Education
Cosmetology
Bishop State Community College
Mobile, AL 06.2006 - 01.2007
W.P. Davidson High School
Mobile, AlabamaSkills
- Customer service
- Inventory management
- Strategic planning
- Team supervision
References
References available upon request.
Timeline
Assistant Manager
Autry Greers & Sons
10.2018 - Current
Housekeeper
Quality Inn Hotel
10.2018 - 10.2019
Cosmetology
Bishop State Community College
06.2006 - 01.2007
W.P. Davidson High School